全龄友好理念下的社区邻里中心服务系统设计研究  

Design of Community Neighborhood Center Service Systems under the All-age-friendly Concept

作　　者：刘林[1,2] 陶宇飞 侯其琛 孔茹云 LIU Lin;TAO Yufei;HOU Qichen;KONG Ruyun(Henan University of Technology,Zhengzhou 450001,China;"Design Henan"Construction and Development Research Center,Zhengzhou 450001,China;Chery Automobile Co.,Ltd.,Anhui Wuhu 241006,China)

机构地区：[1]河南工业大学,郑州450001 [2]“设计河南”建设发展研究中心,郑州450001 [3]奇瑞汽车股份有限公司,安徽芜湖241006

出　　处：《包装工程》2024年第24期71-85,118,共16页Packaging Engineering

基　　金：2024年河南省哲学社会科学规划项目“美好生活视域下河南城乡社区嵌入式服务设施设计策略研究”。

摘　　要：目的全龄友好视域下,以社区邻里中心为代表的社区服务设施需要能够满足全年龄的多样化需求,助力和谐社区创建,因此本研究基于服务设计方法探索社区邻里中心的创新设计。方法本研究分同理心思考、需求定义、创意构思、原型实现四个阶段来开展设计研究。灵活运用同理心地图、用户画像等工具探索不同年龄层用户对社区服务的认知与参与度,剥离出先导用户。运用KJ法归纳需求指标,KANO模型计算用户需求权重,提出代际互动、互助共享等核心需求。以建立“需求共识”和利用“先导用户”为原则,提出基于共享花卉种植的社区邻里中心的设计构想。从服务流程设计、线上APP设计、实体花房设计、主题活动设计四个层面阐释设计原型。结论本研究的方法路径与设计实践探索充分验证了服务设计思维与方法在应对全龄友好型社区创建等重大、复杂问题时的开创性价值,同时为城市社区邻里中心营建提供了基于“场景营造”“服务创新”的全新解决思路。Under the all-age-friendly view,the community service facilities represented by the community neighbor-hood center need to meet the diverse needs of all ages,and help build a harmonious community.Therefore,the work aims to explore the innovative design of the community neighborhood center based on service design methods.This research was divided into four stages of design studies:empathetic thinking,needs definition,creative idea,and prototype realiza-tion.By using tools such as empathy maps and user portraits to explore the cognition and participation of users at different age levels in community services,lead users were identified.The KJ method was used to summarize the need indicators,the KANO model was used to calculate the weight of user needs,and core needs such as intergenerational interaction and mutual sharing were proposed.With the establishment of"need consensus"and the use of"lead users"as the principle,design ideas for the community neighborhood center based on shared flower planting were proposed.The design proto-type was explained from four levels:service process design,online APP design,physical flower room design,and theme activity design.The methodological path and design practice exploration of this research have fully verified the innovative value of service design thinking and methods in dealing with major and complex problems such as the creation of all-age-friendly communities.Meanwhile,it provides a brand-new solution based on"scene creation"and"service inno-vation"for the creation of urban community neighborhood centers.

关 键 词：全龄友好理念 社区邻里中心 服务系统设计 

分 类 号：TB472[一般工业技术—工业设计]