新时期提升口腔专科医院门诊就医体验的思考  

Thoughts on Improving the Satisfaction of Outpatients in Stomatological Hospital in the New Period

作　　者：任红润[1] 王莉蓉 邓润智[1] 邵倩[1] REN Hongrun;WANG Lirong;DENG Runzhi;SHAO Qian(Nanjing Stomatological Hospital Affiliated Hospital of Medical School,Institute of Stomatology Nanjing University,Nanjing,210008,China)

机构地区：[1]南京大学医学院附属口腔医院/南京市口腔医院/南京大学口腔医学研究所,江苏南京210008

出　　处：《中国社会医学杂志》2024年第6期644-647,共4页Chinese Journal of Social Medicine

基　　金：江苏省卫生健康委员会预防医学项目(YM2023005);南京市科协技术协会“软科学研究”项目(2023-26);南京大学中国医院改革发展研究院课题项目和南京鼓楼医院医学发展医疗救助基金会资助项目(NDYG012)。

摘　　要：在口腔专科医院中,由于其门诊分科细致、流程繁多,以及治疗复杂等独特的专科特性,患者满意度受相关因素影响而与综合性医院口腔门诊存在差异。文章在提升患者满意度对改善口腔门诊服务质量的重要性及当前口腔专科门诊所面临的挑战进行分析,并针对性地提出了提升口腔门诊患者满意度的策略。Due to its unique specialty characteristics,meticulous division,numerous procedures and complex treatment,the factors affecting patient satisfaction in the outpatient setting of the stomatology department are different from those in general hospitals.This paper analyzed the importance of improving patient satisfaction to improve the quality of oral outpatient service,as well as the challenges faced by the current stomatological outpatient service,and put forward strategies to improve the satisfaction of oral outpatient patients.

关 键 词：口腔专科医院 门诊 满意度 质量 

分 类 号：R197.5[医药卫生—卫生事业管理]