防震减灾公共服务公众需求和满意度调查指标体系构建及评估应用  

Construction and Evaluation of the Survey Index System for Public Demands and Satisfaction on Earthquake Prevention and Disaster Reduction Services

作　　者：李玉梅 连尉平 朱林 Li Yumei;Lian Weiping;Zhu Lin(Development Research Center of China Earthquake Administration,Beijing 100036,China)

机构地区：[1]中国地震局发展研究中心,北京100036

出　　处：《中国地震》2024年第4期848-856,共9页Earthquake Research in China

基　　金：中国地震局政策研究课题“公众防震减灾素养水平监测方法研究”(CEAZY2022ZL04)资助。

摘　　要：2020年中国地震局首次开展防震减灾公共服务需求调查与满意度评估,调查采用电话问卷方式,共获取有效样本18007个,调查内容覆盖地震速报信息、防震减灾知识科普、各级地震部门门户平台、自建房抗震咨询及震后灾区应急服务等关键服务项目的公众接触现状、满意度评估及服务需求。本文在前人研究的基础上,重点阐述防震减灾公共服务公众需求和满意度调查指标体系的具体构建方法,深入分析调查结果,探讨我国公众对防震减灾服务的满意度及具体需求,为进一步提升防震减灾公共服务水平、满足公众实际需求提供依据和参考。In 2020,the China Earthquake Administration conducted its inaugural survey to assess public service demand and satisfaction regarding earthquake prevention and disaster reduction.Using telephone questionnaires,the survey collected 18,007 valid responses.The questionnaire addressed public engagement,satisfaction levels,and service demands for key items,including earthquake quick reports,public education on earthquake prevention,departmental portals at various levels,seismic consultations for self-built houses,and emergency services in post-earthquake disaster areas.Building on previously published research,this paper focuses on constructing a survey indicator system to evaluate public demand and satisfaction with these services.It provides a detailed analysis of the survey results,highlighting public satisfaction levels and specific needs for earthquake prevention and disaster reduction services in China.The findings offer a valuable basis for enhancing public service delivery in this field,ensuring services are aligned with public expectations and needs.

关 键 词：防震减灾 公共服务 指标体系构建 满意度调查 

分 类 号：P315[天文地球—地震学]