全民健身志愿服务绩效评估指标体系构建与实证分析  

Construction and Empirical Research of Performance Evaluation Index System of National Fitness Volunteer Service

作　　者：夏树花[1] 石婉莹 张大超 王海峰 XIA Shuhua;SHI Wanying;ZHANG Dachao;WANG Haifeng(School of Physical Education,Henan Normal University,Xinxiang,Henan 453002,China;Henan Sports University,Zhengzhou,Henan 450040,China;Beijing Sports Vocational College,Beijing 100075,China.)

机构地区：[1]河南师范大学体育学院,河南新乡453002 [2]河南体育学院,河南郑州450040 [3]北京体育职业学院,北京100075

出　　处：《首都体育学院学报》2024年第6期607-619,647,共14页Journal of Capital University of Physical Education and Sports

基　　金：国家社会科学基金一般项目(16BTY012);国家社会科学基金重大项目(22&ZD336)。

摘　　要：在体育强国建设、全民健身国家战略实施以及构建更高水平的全民健身公共服务体系的背景下,全民健身志愿服务过程及成效的评估可以为全民健身志愿服务的高质量供给提供建议。借鉴平衡记分卡(BSC)的核心思想,通过德尔菲法从价值维度、服务维度、学习与成长、内部流程维度构建了包括4个一级指标、12个二级指标、36个三级指标的全民健身志愿服务绩效评估指标体系。通过对全民健身志愿服务绩效评估指标的多级模糊综合评估发现:全民健身志愿服务的价值维度总体评估得分较高;社会体育指导员成长与发展维度评估得分相对较高;全民健身志愿服务的内部流程维度可以满足我国民众的基本需求;全民健身志愿服务维度的评估得分相对较低。针对全民健身志愿服务缺少组织抓手、内部流程效能不高、社会体育指导员活跃度不够、社会体育指导员提供志愿服务的内生动力不强、社会体育指导员的志愿服务意识有待增强等问题提出了相关建议。Under the background of the construction of sporting power and the implementation of the national strategy of national fitness,as well as the construction of a high-level public service system of national fitness,the evaluation of the process and effectiveness of voluntary service for national fitness can guide the practice of voluntary service for national fitness and the planning of high-quality supply of voluntary service for national fitness.Based on the core idea of BSC theory,this paper constructs a national fitness voluntary service performance evaluation index system including 4 first-level indicators,12 second-level indicators,and 36 third-level indicators from the dimensions of value,service,learning and growth,and internal process through Delphi method.Through the fuzzy comprehensive evaluation of part of the national fitness volunteer service,this paper found that the overall recognition of the value dimension is high;the growth and development dimension is relatively good;the internal process dimension meets the basic needs;the service dimension evaluation is relatively poor.Then the paper puts forward some relevant suggestions given the lack of organizational grasp of national fitness voluntary service,low efficiency of internal process,lack of activity,weak endogenous motivation of voluntary service,volunteering service awareness to be enhanced,and so on.

关 键 词：全民健身 志愿服务 绩效评估 平衡计分卡 社会体育指导员 

分 类 号：G80-051[文化科学—运动人体科学]