基于KRIF模型的网约护士绩效评价指标体系构建  

Construction of performance evaluation indicator system for online contracted nurses based on KRIF model

作　　者：袁玥 段晓侠 邢思思 欧阳红 娄晟 Yuan Yue;Duan Xiaoxia;Xing Sisi;Ouyang Hong;Lou Sheng(Department of Teaching,the Second Affiliated Hospital of Bengbu Medical University,Bengbu 233000,China;Department of Interventional Rheumatology,the Second Affiliated Hospital of Bengbu Medical University,Bengbu 233000,China)

机构地区：[1]蚌埠医科大学第二附属医院教学科,蚌埠233000 [2]蚌埠医科大学第二附属医院介入风湿科,蚌埠233000

出　　处：《中国实用护理杂志》2024年第35期2749-2756,共8页Chinese Journal of Practical Nursing

基　　金：安徽省教育厅人文社会科学重点项目(SK2019A0191);蚌埠市社会科学项目(BB22B040)。

摘　　要：目的构建科学的网约护士绩效评价指标体系,为管理者对其绩效考评提供评价工具。方法基于KRIF理论、文献检索、质性访谈结果初步构建网约护士的绩效评价指标,采用德尔菲法于2023年4—7月对18名专家开展2轮专家函询,以层次分析法确定网约护士绩效评价指标体系及各级指标权重。结果2轮专家函询的问卷回收率均为18/18,判断依据系数均为0.91,熟悉程度系数分别为0.89、0.86,权威程度系数分别为0.90、0.89,专家协调系数分别为0.222、0.190(均P<0.001),最终形成4个一级指标、9个二级指标、32个三级指标的网约护士绩效评价指标体系。结论基于KRIF模型构建的网约护士绩效评价指标体系涵盖了多方面内容,具有科学性、可靠性及全面性,可为网约护士绩效评价管理提供参考依据。Objective To construct a scientific performance evaluation index system for online contracted nurses and provide evaluation tools for managers to evaluate their performance.Methods Based on the KRIF theory,literature search,qualitative interview results initially constructed performance evaluation indexes of online contracted nurses,used Delphi method to carry out two rounds of expert correspondence from April to July,2023,and used hierarchical analysis to determine the performance evaluation index system of online contracted nurses and the weights of the indexes at all levels.Results The questionnaire recovery rate of the two rounds of expert correspondence was 18/18,the coefficient of basis of judgment was 0.91,the coefficient of familiarity was 0.89 and 0.86,the coefficient of authority was 0.90 and 0.89,and the coefficient of coordination of experts was 0.222 and 0.190,respectively(all P<0.001),and finally formed the performance evaluation index system of online contracted nurses including 4 first-level indexes,9 second-level indexes,and 32 tertiary indicators.Conclusions The performance evaluation index system of online contracted nurses based on the KRIF model covers various aspects,is scientific,reliable and comprehensive,and can provide a reference basis for the performance evaluation management of online nurses.

关 键 词：德尔菲技术 互联网+护理服务 网约护士 绩效评价 KRIF模型 

分 类 号：R47[医药卫生—护理学]