政务服务极简化的风险及其演化逻辑  

The Risk and Evolutionary Logic of Extremely Simplified Government Services

作　　者：袁方成 魏玉欣 YUAN Fang-cheng;WEI Yu-xin(School of Politics and International Studies,Central China Normal University,Wuhan 430079,China)

机构地区：[1]华中师范大学政治与国际关系学院,湖北武汉430079

出　　处：《广西师范大学学报（哲学社会科学版）》2025年第1期33-45,共13页Journal of Guangxi Normal University(Philosophy and Social Sciences Edition)

基　　金：国家社科基金一般项目“新时代党建引领社区治理机制创新研究”(22BDJ114)。

摘　　要：作为应对社会复杂性的治理策略,政务服务极简化旨在通过数字技术优化政务流程以进一步提升服务效率和效能。然而,“技术—组织”复合驱动机制孕育多重风险:包括事务负担超载、数据泄露和网络攻击在内的系统崩溃、选择性服务与民众情绪激化以及地区数字化“孤岛效应”放大等。究其原因,在于技术与组织之间的短板相互掣肘推动风险的聚合与叠加:技术赋能锁定组织陷入“负能”循环、技术嵌入后形成对组织的“反操控”、技术工具理性排斥组织公共价值以及技术“锦标赛”刺激地方拉大差距等。因此,推进政务服务极简化需要更审慎考虑和细致规划,在追求技术治理优势的同时,平衡技术创新与组织效能,确保技术进步与社会公正的兼容性和可持续性。As a governance strategy to address the complexity of society,government service simplification aims to optimize government processes through digital technology,thus further enhancing service efficiency and effectiveness.However,the“technology-organization”composite driving mechanism breeds multiple risks:overloaded transaction burden,system crashes including data breaches and cyber attacks,intensified selective services and public emotions,as well as the amplification of regional digital“island effects”.The root cause lies in the mutual constraint between technology and organization,which drives the aggregation and superposition of risks:technology empowerment locks the organization into a“negative energy”cycle,technology embedding forms a“anti-manipulation”of the organization,technology tool rationality excludes the organization’s public value,and technology“tournaments”stimulate local disparities.Therefore,to enhance government services requires more careful consideration and meticulous planning,as well as a balance between technological innovation and organizational efficiency while pursuing technological governance[JP2]advantages,thus ensuring the compatibility and sustainability of technological progress and social justice.

关 键 词：政务服务 极简化 驱动机制 技术治理 风险 

分 类 号：D630[政治法律—政治学]