数智服务运营管理中的关键科学问题  

Key Scientific Issues on the Operation Management of Service Digitalization and Intelligentization

作　　者：黄海军[1] 华中生[2] 曾赛星[3] 霍红[4] 章魏 卞亦文[5] 魏来 童昱 Haijun Huang;Zhongsheng Hua;Saixing Zeng;Hong Huo;Wei Zhang;Yiwen Bian;Lai Wei;Yu Tong(School of Economics and Management,Beihang University,Beijing 100191;School of Management,Zhejiang University,Hangzhou 310058;Antai College of Economics and Management,Shanghai Jiao Tong University,Shanghai 200030;Department of Management Sciences,National Natural Science Foundation of China,Beijing 100085;SILC Business School,Shanghai University,Shanghai 200444)

机构地区：[1]北京航空航天大学经济管理学院,北京100191 [2]浙江大学管理学院,杭州310058 [3]上海交通大学安泰经济与管理学院,上海200030 [4]国家自然科学基金委员会管理科学部,北京100085 [5]上海大学悉尼工商学院,上海200444

出　　处：《中国科学基金》2024年第6期1005-1017,共13页Bulletin of National Natural Science Foundation of China

摘　　要：数智服务的运营与管理,是政府部门、工业界和学术界共同关心的话题。基于第335期“双清论坛”,本文面向数智服务运营管理的国家重大需求,围绕数智服务运营管理的理论和方法研究,分析了“数智服务的主体行为识别及模式设计”“面向可持续性发展的服务资源数智化配置与优化”“服务数智化运营的社会责任”的国内外研究现状、相关研究热点与趋势,凝练出该领域未来5~10年的重大关键科学问题,探讨了前沿研究方向和科学基金资助战略。The operation management of service digitalization and intelligentization is a topic of common concern for government,industry,and academia.Based on discussions drawn from the 335th“Shuangqing Forum”,this paper discusses the theoretical and methodological issues related to the operation management of service digitalization and intelligentization,responding to the national major needs in this area.Specifically,the paper analyzes the domestic and international research status and trends in the areas of“behavior recognition and pattern design of the actors of service digitalization and intelligentization”,“digital-intelligent configuration and optimization of service resources for sustainable development”,and“social responsibility in service digitalization and intelligentization operations”.Furthermore,this paper discusses the key scientific issues in this field for the next 5 to 10 years,discusses potential research directions and funding support strategies.

关 键 词：数智服务 数智化运营管理 主体行为 资源配置与优化 社会责任 

分 类 号：G252[文化科学—图书馆学] G250.7[经济管理—产业经济] G353.1F49