行业应急语言服务需求调查与分析  

Survey and Analysis of Industry Needs of Emergency Language Services

作　　者：王立非 付劲松 栗洁歆 WANG Lifei;FU Jinsong;LI Jiexin

机构地区：[1]北京语言大学高级翻译学院 [2]中国人民大学外国语学院 [3]北京大学医学人文学院

出　　处：《天津外国语大学学报》2025年第1期22-36,110,111,共17页Journal of Tianjin Foreign Studies University

基　　金：北京语言大学校级重大应用研究项目“国家应急语言教育体系构建研究”(22ZDY01);国家社会科学基金一般项目“国家应急语言服务需求框架体系研究”(21BYY083)。

摘　　要：论文调查了我国多个相关行业的应急语言服务需求,覆盖政府、企业、社会组织等。根据调查结果,行业应急语言服务存在六种需求:专门配备应急语言服务人员、掌握应急普通话和英语服务能力、制定应急预案应包括应急语言服务、提供应急语言服务培训、提升应急语言服务能力和多样化方式提升行业应急语言服务能力。这些需求表明,在应急管理全过程中,强化应急语言服务建设至关重要,以便在紧急情况下提供及时、有效的语言支持。但是,目前行业面临应急语言服务人才储备不足、服务实践经验较少、服务语言相对单一、应急预案中语言服务重视程度不高的问题。对此,要建立行业应急语言服务人才库、加强应急语言服务实践演练和案例分析、拓展应急语言服务覆盖范围、完善应急预案中的应急语言服务规划,为全面推进我国应急管理体系和能力现代化提供保障。This paper investigates industry needs of emergency language services(ELS)in our country,encompassing government,enterprises,and social organizations,etc..According to the survey results,there are six types of needs for ELS in the industry:the specialized deployment of ELS personnel;the acquisition of emergency service capabilities in Mandarin and English;the inclusion of ELS in the formulation of emergency response plans;the provision of training for ELS;the enhancement of capabilities in ELS;the diversification of methods to improve the industry’s ELS capabilities.These demands indicate that throughout the entire emergency management process,enhancing ELS is crucial to provide timely and effective language support during emergencies.However,currently,the industry confronts challenges including a limited talent pool of ELS personnel,a lack of service practice experience,a relatively narrow range of service languages,and insufficient attention to language services within emergency plans.In response,it is necessary to establish a talent pool for industry ELS,enhance practical training and case analysis of ELS,expand the coverage of ELS,and refine the planning for ELS within emergency plans,thereby providing support for the comprehensive advancement of modernization in China’s emergency management system and capacity.

关 键 词：应急语言服务 行业调查 需求分析 

分 类 号：H002[语言文字—语言学]