人工智能背景下社会工作的实践向度  

Pathways of the Intersection of Social Work Practice and Artificial Intelligence

作　　者：卜禾 汤尧 段文杰 BU He;TANG Yao;DUAN Wenjie(School of Social and Public Administration,East China University of Science and Technology,Shanghai,200237)

机构地区：[1]华东理工大学社会与公共管理学院,上海200237

出　　处：《社会工作与管理》2025年第1期10-18,共9页Social Work and Management

基　　金：国家社会科学基金青年项目“青少年短视频沉迷的动机—行为转化过程与社会工作干预研究”(24CSH099)。

摘　　要：在人工智能时代,科技进步极大提升了社会生产力与效率,使物质性或生产性劳动逐渐由机器或自动化体系承担,而“非物质劳动”成为人类的主要劳动形式。社会工作作为一种非物质劳动,具有创造性和情感性双重价值,这些价值在人工智能时代显得尤为重要。文章探讨了社会工作专业劳动的创造性和情感性,分析了其在人工智能背景下的合法性和正当性。在此基础上,提出了人工智能赋能社会工作的四重面向:低创造性和高情感性、高创造性和高情感性、高创造性和低情感性、低创造性和低情感性。人工智能与社会工作的融合是不可避免的趋势,从“扩展延伸、替代强化、协同创造、调节平衡”四种优化理路入手,打好人工智能与社会工作的“组合拳”,有利于实现人工智能与社会工作者的优势互补,实现劳动形式上和实质上的解放。In the era of artificial intelligence,advances in technology have significantly enhanced social productivity and efficiency,transferring much material or productive labor to machines or automated systems,while“immaterial labor”has become the primary form of human labor.Social work,as a form of immaterial labor,embodies dual values:creativity and emotionality,which are particularly important in the AI era.This paper explores the creative and emotional values of professional social work and analyzes its legitimacy and justification in the context of AI.This paper proposes four dimensions of AI-enabled social work:low creativity with high emotionality,high creativity with high emotionality,high creativity with low emotionality,and low creativity with low emotionality.The integration of AI and social work is an inevitable trend.By effectively integrating social work with AI,it is possible to achieve a complementary advantage between AI and social workers,promoting the liberation of both the form and substance of labor.

关 键 词：社会工作 人工智能 非物质劳动 

分 类 号：C916[经济管理]