数字弱势群体数字排斥的关键影响因素与政策优化研究——基于理论—政策协同度视角  

The Key Influencing Factors of Digital Exclusion of the Digital Vulnerable Groups and Policy Optimization:Perspective of Theory-Policy Coordination Degree

作　　者：袁红[1] 黄庆庆 Yuan Hong;Huang Qingqing(School of Management,Nantong University,Jiangsu Nantong 226019)

机构地区：[1]南通大学管理学院,江苏南通226019

出　　处：《情报理论与实践》2025年第1期104-113,共10页Information Studies:Theory & Application

摘　　要：[目的/意义]数字化浪潮中,因主客观原因无法有效接入数字技术的数字弱势群体往往表现出数字排斥与抵触行为,探寻该群体数字排斥的关键影响因素,分析当前数字包容政策工具运用现状与优化路径具有重要意义。[方法/过程]基于理论—政策协同视角,依据个人信息世界理论,采用元人种志和DEMATEL方法,明确数字弱势群体数字排斥的关键影响因素,开展当前数字包容政策侧重点的内容分析,并提出政策优化路径。[结果/结论]确定了数字素养、功能—需求匹配度、信息基础设施、志愿服务资源等9个关键影响因素,部分影响因素的理论—政策协同度不高,据此提出相应的政策优化路径。[Purpose/significance]In the wave of digitization,the digital disadvantaged groups who cannot effectively access digital technology due to subjective and objective reasons often take the action of digital rejection or resistance.It is of great significance to explore the key influencing factors of digital rejection of this group and analyze the current situation and optimization path of digital inclusion policy tools.[Method/process]Based on the perspective of theory-policy coordination degree,this study adopts meta-ethnography and DEMATEL method to identify the key influencing factors of digital exclusion of the digital disadvantaged groups,using the theory of personal information world.Then content analysis of the current digital inclusion policy focus is carried out,and finally policy optimization paths are proposed.[Result/conclusion]Nine key factors are identified,including digital literacy,function-requirement matching degree,information infrastructure and volunteer service resources.The theory-policy coordination degree of some influencing factors is relatively low.At the end of the paper,some corresponding policy optimization paths are proposed.

关 键 词：数字弱势群体 数字排斥 个人信息世界理论 数字包容 理论—政策协同度 

分 类 号：G252[文化科学—图书馆学]