可及性视域下博物馆智慧服务的创新维度  

Innovating Museum Smart Services from the Perspective of Accessibility

作　　者：徐延章[1] XU Yan-zhang(Tianjin Normal University,Tianjin,300387)

机构地区：[1]天津师范大学,天津300387

出　　处：《东南文化》2024年第6期155-163,共9页Southeast Culture

基　　金：2023年度天津市哲学社会科学规划重点项目“数智赋能视域下天津公共文化品质服务机制与路径研究”(TJGL23-009)阶段性成果。

摘　　要：数智时代背景下,提高公共文化服务可及性不仅是提高人民幸福感、获得感和满意度的重要内容,也是公共文化服务高质量发展的重要表现。博物馆可从可及性视域出发,结合数智技术应用,通过提高博物馆服务可及性,从推广智慧化、资源开放化、访问便捷化、服务场景化和体验品质化五个维度提高博物馆智慧服务水平,从而促进博物馆公共文化服务高质量发展。In the digital age,enhancing the accessibility of public cultural serves is not only vital for improving people's happiness,sense of achievement,and overall satisfaction,but also serves a key indica-tor of high-quality development of these services.This article explores museum accessibility,proposing that museums can improve their smart service level by focusing on five key areas:smart promotion,resource openness,convenient access,service customization,and experience quality.By addressing these dimen-sions,museums can significantly improve the quality of cultural services they offer to the public.

关 键 词：博物馆 可及性 数智赋能 智慧服务 公共文化服务 观众体验 

分 类 号：G260[历史地理—考古学及博物馆学]