基于政府数据开放的公众满意度影响因素研究  

Research on Influencing Factors of Public Satisfaction Based on Government Data Opening

作　　者：陈敏灵[1] 郭新院 赵需要[1] CHEN Minling;GUO Xinyuan;ZHAO Xuyao(School of Economics and Management,Xi'an Shiyou University,Xi'an,Shaanxi 710065,China)

机构地区：[1]西安石油大学经济管理学院,陕西西安710065

出　　处：《西安石油大学学报(社会科学版)》2025年第1期59-66,75,共9页Journal of Xi’an Shiyou University:Social Science Edition

基　　金：教育部人文社会科学青年基金项目(18YJC630046);陕西省科技厅软科学项目(2021KRM202);西安市社科规划基金重大项目(23GL36);西安市科协决策咨询课题(202302A)。

摘　　要：公众满意度是测度政府服务质量和公众体验感最直接的指标,研究影响政府数据开放的公众满意度的因素,增强公众的政治参与度、为数据进一步开放提出对策建议。在已有研究基础上扩展了公众满意度的影响因素,从公众感知质量、数据质量、平台质量和公众的角度分析其对政府数据开放的公众满意度的影响。构建了政府数据开放公众满意度模型,采用问卷调查的方式,通过结构方程模型进行实证分析。研究表明:公众感知质量、公众数据素养和公众期望均正向影响公众满意度,政府形象的作用不明显;平台质量和数据质量均通过感知质量正向影响公众满意度,同时平台质量对数据质量产生正向影响作用。提出加强政府开放数据的政策法规建设,提高数据质量,提高公众数据素养等建议。Public satisfaction is the most direct indicator to measure the quality of government services and the public's sense of experience.This paper studied the factors affecting the public satisfaction of government data opening,enhanced the public's political participation,and put forward countermeasures and suggestions for further data opening.On the basis of existing research,this paper extended the influencing factors of public satisfaction,and analyzed its influence on public satisfaction of government data opening from the perspectives of public perception quality,data quality,platform quality and the public.A public satisfaction model of government data openness was constructed,and the constructed model was empirically analyzed by means of questionnaire survey and structural equation modeling.The results show that:public perception quality,public data literacy and public expectation all positively affect public satisfaction,while government image has no obvious effect.Both platform quality and data quality positively affect public satisfaction through perceived quality,and platform quality has a positive effect on data quality.Finally,some suggestions are put forward to strengthen the construction of government policies and regulations on data opening,improve data quality and enhance public data literacy.

关 键 词：政府数据 数据开放 公众满意度 影响因素 

分 类 号：D63[政治法律—政治学] G203[政治法律—中外政治制度]