价值导向积分管理在医疗服务质量管理中的应用研究  

Application of Value-Oriented Point Management in Medical Service Quality Management

作　　者：李淑桦 黄笺笺 陈蒙蒙 LI Shu-hua;HUANG Jian-jian;CHEN Meng-meng(The Second Affiliated Hospital and Yuying Children's Hospital of Wenzhou Medical University)

机构地区：[1]温州医科大学附属第二医院,育英儿童医院

出　　处：《医院管理论坛》2024年第12期62-66,共5页Hospital Management Forum

摘　　要：目的评价价值导向的积分管理制度在医疗服务质量管理中的应用效果。方法选取2022年6月—2023年6月我院骨科患者134例为研究对象,根据实施价值导向的积分管理制度前后顺序将患者分别纳入对照组(实施前n=67)与研究组(实施后n=67)。对比两组医疗服务质量情况。结果管理制度实施后,研究组平均住院日、医疗纠纷发生率及不良事件发生率均低于对照组(p<0.05),病床使用率及危急值报告及时率、临床路径覆盖率、临床路径入径率及满意度均高于对照组(p<0.05)。结论实施价值导向的积分管理制度,能够有效提高医疗服务质量,降低不良事件发生率,改善临床路径情况,提高患者满意度。Objective To evaluate the application effect of value-oriented point management system in medical service quality management.Methods A total of 134 orthopedic patients in our hospital from June 2022 to June 2023 were selected as the research objects.According to the order before and after the implementation of the value-oriented point management system,the patients were divided into the control group(n=67)and the study group(n=67).The quality of medical service was compared between the two groups.Results After the implementation of the point management system,the average length of stay,the incidence of medical disputes and adverse events in the study group were lower than those in the control group(p<0.05),and the bed utilization rate,the timely rate of critical value report,the coverage rate of clinical pathway,the rate of clinical pathway entry and the satisfaction of the study group were higher than those in the control group(p<0.05).Conclusion The implementation of the value-oriented point management system can effectively improve the quality of medical services,reduce the incidence of adverse events,improve the clinical pathway,and increase patient satisfaction.

关 键 词：医疗服务质量 医疗不良事件 价值导向 积分管理 满意度 

分 类 号：R197.5[医药卫生—卫生事业管理]