基于回溯体系的质量改进模式在医院检验科中的实施效果  

The implementation effect of the quality improvement model based on the backtracking system in the hospital inspection department

作　　者：刘卓群 LIU Zhuo-Qun(Medical Engineering Department,Qixia District Maternal and Child Health Hospital,Nanjing 210000,China)

机构地区：[1]南京市栖霞区妇幼保健院医学工程处,南京210000

出　　处：《实验室检测》2024年第9期67-70,共4页Laboratory Testing

摘　　要：目的探究基于回溯体系的质量改进模式在医院检验科中的实施效果。方法选取2021年9月—2022年9月本院检验科实施常规质量管理模式的102例患者作为对照组,选取2022年10月—2023年10月本院检验科实施基于回溯体系的质量改进模式的102例患者作为观察组,两组检验科人员(24名)均为同一组人员。比较两组检验科人员考核评分情况及检验质量和患者满意度。结果所得数据同对照组相比较,观察组检验科人员理论知识、操作技能、服务质量、设备保养与维护、设备使用流程、设备管理能力评分均较高,从统计学角度分析,差异有意义(P<0.05);所得数据同对照组相比较,观察组检验科人员质检效果、安全管理、病房管理及工作环境评分均较高,从统计学角度分析,差异有意义(P<0.05);所得数据同对照组相比较,观察组患者满意度较高,从统计学角度分析,差异有意义(P<0.05)。结论基于回溯体系的质量改进模式应用于医院检验科能提高其检验人员考核评分情况和检验质量,患者满意度较高,实施效果较好。Objective To explore the implementation effect of the quality improvement model based on the backtracking system in the hospital inspection department.Methods 102 patients who implemented the conventional quality management model in the inspection department of the hospital from September 2021 to September 2022 were selected as the control group,and 102 patients who implemented the quality improvement model based on the quality management system in the inspection department of the hospital from October 2022 to October 2023 were selected as the observation group.The two groups of inspection department personnel(24)are all members of the same group.Compare the assessment and scoring of the two groups of inspection department personnel,the quality of the inspection and the patient satisfaction.Results Compared with the control group,the data obtained showed that the theoretical knowledge,operating skills,service quality,equipment maintenance and maintenance,equipment use process,and equipment management ability scores of the inspection department personnel in the observation group were higher,and the differences were meaningful from a statistical point of view(P<0.05);compared with the control group,the quality inspection effect,safety management,ward management and working environment scores of the inspection department personnel in the observation group were higher,and the differences were meaningful from a statistical point of view(P<0.05);Compared with the control group,the data obtained showed that the patient satisfaction of the observation group was higher,and the differences were meaningful from a statistical point of view(P<0.05);Compared with the control group,the patient satisfaction of the observation group was higher,and the differences were meaningful from a statistical point of view(P<0.05);The data obtained compared with the control group,the patient satisfaction of the observation group was higher,and THE differences were meaningful from a statistical point of view(P<0.05).Conclusion The application

关 键 词：回溯体系 质量改进模式 检验科 

分 类 号：R197.323[医药卫生—卫生事业管理]