智能化多渠道检查预约平台的构建与实践  

Construction and Practice of Intelligent Multi-Channel Examination Reservation Platform

作　　者：李烨 王新国 王进军 甘洁 LI Ye;WANG Xinguo;WANG Jinjun;GAN Jie(Department of Smart Hospital Development,Shandong Provincial Third Hospital,Jinan Shandong 250031,China;Imaging Center,Shandong Provincial Third Hospital,Jinan Shandong 250031,China)

机构地区：[1]山东省立第三医院智慧医院发展部,山东济南250031 [2]山东省立第三医院影像中心,山东济南250031

出　　处：《中国医疗设备》2025年第2期46-51,共6页China Medical Devices

基　　金：山东省医药卫生科技发展计划(202309011273)。

摘　　要：目的构建智能化多渠道检查预约平台,优化患者就医流程,解决患者检查预约来回跑、等待时间长等问题,提高检查预约效率。方法依托医院信息集成平台,改造检查预约流程,实现与各个检查业务系统互联互通、数据共享,统一整合医技科室检查预约资源,运用规则知识库驱动智能算法实现线上线下多渠道检查的一站式预约。结果多渠道检查预约平台使检查预约率明显提升,患者检查等待时间明显短于平台应用前,将患者等待检查时间控制在30 min以内,特别是MRI检查的等待时间由(116.88±18.20)min降低至(21.65±7.30)min,且差异均有统计学意义(P<0.05)。结论该平台充分利用医院检查设备资源,实现多渠道检查的一键预约、精准预约,为患者提供最合理的检查安排时间,满足患者对便捷就医和个性化检查需求的期望,同时提高了医院的运营效率和服务质量。Objective To construct an intelligent multi-channel examination reservation platform,optimize the medical treatment process for patients,solve the problems of patient examination reservation running back and forth,long waiting time,and to improve the efficiency of examination reservation.Methods Relying on the hospital’s information integration platform,the examination reservation process was reformed to achieve interconnection and data sharing with various examination business systems.The inspection and reservation resources of medical technology departments were unified and integrated,and the rule knowledge base was used to drive the intelligent algorithm to realize the one-stop reservation of online and offline multi-channel examination.Results The multi-channel examination reservation platform has significantly increased the examination reservation rate.The waiting time for patient examinations was noticeably lower than that before the platform was applied,and it was controlled within 30 min.In particular,the waiting time of MRI examination was reduced from(116.88±18.20)min to(21.65±7.30)min,and the differences were statistically significant(P<0.05).Conclusion The platform fully utilizes the hospital’s examination equipment resources,realizes one-click and precise reservation of multi-channel examination,provides patients with the most reasonable examination schedule time,which can meet the expectations of patients for convenient medical treatment and personalized examination,and improve the operation efficiency and service quality of the hospital.

关 键 词：医技科室 检查预约 规则知识库 多渠道 一站式预约 精准预约 

分 类 号：R197.32[医药卫生—卫生事业管理] TP311[医药卫生—公共卫生与预防医学]