基于三维质量结构模式的“互联网+管道护理服务”质量评价体系构建  

Development of a quality evaluation system for“internet+pipeline nursing service”based on three-dimensional quality structure model

作　　者：张林[1] 张灿[1] 孙秀云[1] 谢萍[1] 张在萍[1] 盛秋[1] ZHANG Lin;ZHANG Can;SUN Xiuyun;XIE Ping;ZHANG Zaiping;SHENG Qiu(Subei People’s Hospital,Yangzhou 225001,Jiangsu Province,China)

机构地区：[1]江苏省苏北人民医院,江苏扬州225001

出　　处：《现代医院》2025年第2期209-211,215,共4页Modern Hospitals

基　　金：扬州市科技计划项目(YZ2020086);江苏省苏北人民医院管理课题项目(YYGL202116)。

摘　　要：目的构建科学规范的三维质量结构模式的“互联网+管道护理服务”质量评价体系。方法通过文献检索和半结构访谈方式,采用三维质量结构模式为基础初步构建质量评价体系框架,再通过德尔菲专家函询法,经过两论函询,最终确定评价体系的具体内容。结果构建该质量评价体系共包括41项指标,其中结构指标13项、过程指标14项、结果指标14项。两轮专家函询试卷有效回收率均为100%,专家权威系数分别为0.803和0.831,专家协调系数分别为0.259和0.233。结论基于三维质量结构模式构建的“互联网+管道护理服务”质量评价体系具有科学性、合理性,值得推广使用。Objective To develop a scientifically validated and standardized quality evaluation system for“Internet+Pipeline Nursing Service”based on three-dimensional quality structure model.Methods Through literature retrieval and semi-structured interviews,a framework of quality evaluation system was developed based on a three-dimensional quality structure model.Subsequently,the specific content of the evaluation system was finally determined by two rounds of expert consultation through Delphi method.Results The finalized system comprises 41 indicators,including 13 structural indicators,14 process indicators,and 14 outcome indicators.The effective response rates for both rounds of expert consultation were 100%,with expert authority coefficients of 0.803 and 0.831,and expert coordination coefficients of 0.259 and 0.233,respectively.Conclusion The quality evaluation system of“Internet+Pipeline Nursing Service”based on the three-dimensional quality structure model is both scientifically sound and reasonable,and it is worthy of promotion and implementation.

关 键 词：互联网+管道护理服务 三维质量结构模式 质量评价 

分 类 号：R197.32[医药卫生—卫生事业管理] R473[医药卫生—公共卫生与预防医学]