六西格玛管理在“直播+科普”跨界模式中的应用  

Application of six sigma management in the“live streaming+science popularization”integration model

作　　者：刘秦勤 孙志辉 LIU Qinqin;SUN Zhihui(Affiliated Jiuquan People’s Hospital,Shanghai first People’s Hospital,Jiuquan 735000,China)

机构地区：[1]上海市第一人民医院酒泉医院//酒泉市人民医院,甘肃酒泉735000

出　　处：《现代医院》2025年第2期310-312,318,共4页Modern Hospitals

基　　金：酒泉市科技计划项目B类(2024MB1032)。

摘　　要：目的探讨六西格玛(lean six sigma,LSS)管理在国家区域医疗中心建设背景下“直播+科普”跨界模式中的应用效果。方法运用LSS管理方法中的界定、测量、分析、改进和控制5个阶段对国家区域医疗中心建设背景下“直播+科普”跨界模式应用中的管理难点进行分析,采用头脑风暴、根因分析等方法分析影响“直播+科普”跨界模式的关键环节,提出解决方案,建立规范性运行机制,比较实施前后“直播+科普”累计播放量、累计点赞量、留言互动量变化;辖区内居民健康教育知晓率、满意度及慢性病患者再入院率变化。结果运用LSS管理后,科普直播累计播放量、累计点赞量、留言互动量显著增长;辖区内居民健康教育知识知晓率、健康科普满意度显著提升;全院慢性病患者再入院率下降,差异有统计学意义(P<0.05)。结论LSS管理可有效提高“直播+科普”跨界模式质量,辖区内居民健康素养增强,慢性病患者再入院率降低。Objective This study aims to investigate the application of Lean Six Sigma(LSS)management in the context of the“live streaming+science popularization”in development of national regional medical centers.Methods Utilizing the five stages of definition,measurement,analysis,improvement,and control in the LSS management method,this paper analyzed the management difficulties in the application of the“live broadcast+science popularization”integration model under the background of national regional medical center development.Brainstorming,root cause analysis,and other methods were used to analyze the key links that affected the“live broadcast+science popularization”model,proposed solutions,and established a standardized operation mechanism,compared the changes in cumulative views,likes,and interactive messages of“live streaming+science popularization”before and after implementation.Changes in awareness and satisfaction of health education among residents within the jurisdiction,as well as chronic disease readmission rates,were evaluated.Results Following the implementation of LSS management,there was a significant increase in cumulative views,likes,and interactive comments associated with science popularization live broadcasts.Additionally,the awareness of health education and satisfaction with health science dissemination among residents significantly improved.Furthermore,the readmission rates for chronic disease patients across the hospital exhibited a statistically significant decrease(P<0.05).Conclusion LSS management can effectively improve the quality of the“live streaming+science popularization”integration model,enhance the health literacy of residents in the jurisdiction,and reduce the readmission rate of chronic disease patients.

关 键 词：六西格玛 区域医疗中心建设 “直播+科普” 跨界模式 应用 

分 类 号：R193.2[医药卫生—卫生事业管理] R197.32[医药卫生—公共卫生与预防医学]