图书馆科学数据服务项目需求类型和服务优先序研究  

Research on Library Scientific Data Service Project Demand Type and Service Priority

作　　者：陆颖[1,2] 张蕙薪 张雅婷 朱丹 吴俞萱[1,2] Lu Ying;Zhang Huixin;Zhang Yating;Zhu Dan;Wu Yuxuan(Chengdu Library and Information Center,Chinese Academy of Sciences,Chengdu 610041;Department of Library Information and Archives Management,School of Economics and Management,University of Chinese Academy of Sciences,Beijing 100049;Chengdu Institute of Biology,Chinese Academy of Sciences,Chengdu 610041)

机构地区：[1]中国科学院成都文献情报中心,成都610299 [2]中国科学院大学经济与管理学院信息资源管理系,北京100049 [3]中国科学院成都生物研究所,成都610041

出　　处：《图书情报工作》2025年第3期90-101,共12页Library and Information Service

基　　金：国家社会科学基金一般项目“基于利益主体互动关系的图书馆科学数据服务研究”(项目编号:22BTQ024)研究成果之一。

摘　　要：[目的/意义]在数据密集型科研范式的背景下,确定提供科学数据服务的用户需求,研究服务内容优先序有利于更好地提升用户满意度。[方法/过程]在服务调研与实践经验总结的基础上归纳得到10类科学数据服务项目,共有细分内容27项。基于KANO模型发放用户问卷,调查科学数据服务用户对各类科学数据服务项目的需求情况。[结果/结论]基于传统类别/改进类别划分和Better-Worse系数分析的3种方式,将服务内容分为必备型、期望型、魅力型以及无差异需求,得出基于优先序分析的科学数据服务优化建议。[Purpose/Significance]In the data-intensive scientific research paradigm,determining user demand for scientific data services and prioritizing the research services content conducive to better improving user satisfac tion.[Method/Process]On the basis of service surveys and practical experience,ten types of scientific data service projects were summarized,encompassing 27 subcategories.Based on the KANO model,user questionnaires were distributed to investigate the user demand for these various scientific data service products.[Result/Conclusion]Based on the traditional category/improved category division and Better-Worse coefficient analysis,the service con tents are classified into essential,expected,excitement and undifferentiated needs.Then the scientific data service development proposal based on priority analysis is obtained.

关 键 词：科学数据服务 KANO模型 用户需求 

分 类 号：TP3[自动化与计算机技术—计算机科学与技术]