基于DEMATEL-AISM的机构养老服务质量提升关键影响因素研究  

Research on key factors influencing the improvement of institutionalpension service quality based on DEMATEL-AISM

作　　者：赵威 李鹏[1] 徐志伟 ZHAO Wei;LI Peng;XU Zhiwei(School of Economics and Management,Jiangsu University of Science and Technology,Zhenjiang 212100,China;School of Economics and Management,Nanjing University of Aeronautics and Astronautics,Nanjing 211106,China)

机构地区：[1]江苏科技大学经济管理学院,镇江212100 [2]南京航空航天大学经济与管理学院,南京211106

出　　处：《江苏科技大学学报(自然科学版)》2025年第1期99-106,共8页Journal of Jiangsu University of Science and Technology:Natural Science Edition

基　　金：国家社会科学基金重点项目(22AGL032)。

摘　　要：针对我国当前机构养老服务质量提升问题,提出了一个基于DEMATEL-AISM方法的机构养老服务质量影响因素分析框架.首先,根据机构管理、照护水平和社会环境3个层面构建了机构养老服务质量多层次评价指标体系.其次,提出了一种基于DEMATEL-AISM与Choquet积分相结合的影响因素分析方法,对影响机构养老服务质量提升的主要因素及其作用途径进行了可视化分析,研究了影响机构养老服务质量提升的系统因素之间的相互影响和逻辑关系.最后,针对机构养老服务质量因素间的影响与逻辑关系,提出了一系列提升机构养老服务质量的对策建议,为推动我国机构养老事业的发展提供参考依据.In view of the current problem of improving the quality of institutional pension services in China,an analytical framework of influencing factors of institutional pension service quality based on DEMATEL-AISM method was proposed.Firstly,a multi-level evaluation index system for the quality of institutional pension services was constructed according to the three levels of institutional management,nursing level and social environment.Secondly,an influencing factor analysis method based on the combination of DEMATEL-AISM and Choquet integral was proposed,which visually analyzed the main factors affecting the improvement of the quality of institutional pension services and their acting pathways,and studied the interaction and logical relationship between the systemic factors affecting the improvement of the quality of institutional pension services.Finally,in view of the influence and logical relationship between the factors of institutional pension service quality,a series of countermeasures and suggestions to improve the quality of institutional pension service were proposed,which provides a reference for promoting the development of institutional pension in China.

关 键 词：机构养老 CHOQUET积分 DEMATEL AISM 关键因素 

分 类 号：C934[经济管理—管理学]