健康管理中心体检超声检查质量控制的实践与探究  

Practice and inquiry of quality control of ultrasound examination in health management center

作　　者：何萍 王会 刘小静 庞慧燕[1] 任爱荣 He Ping;Wang Hui;Liu Xiaojing;Pang Huiyan;Ren Airong(Department of Ultrasound Diagnosis,Jiangsu Provincial Government Hospital,Nanjing 210000,China)

机构地区：[1]江苏省省级机关医院超声诊断科,南京210000

出　　处：《实用医学影像杂志》2025年第1期46-49,共4页Journal of Practical Medical Imaging

摘　　要：目的结合健康管理中心体检超声自身特点,探究体检超声质量控制与管理与实践方法,提高超声检查质量及受检者满意度。方法随机选择我院健康管理中心2023年6月至2023年7月接诊的1500名体检人员,将其设置为A组;选取2023年8至2023年9月接诊的1500名体检人员,将其设置为B组,分别实施以往常规管理方案及超声质量控制与管理方案,分别从超声报告阳性率、超声诊断符合率、超声报告错误率及客户满意度比较2组管理效果。结果A组超声报告错误率13.87%(208/1500),B组超声报告错误率8.07%(121/1500),B组体检超声报告错误率低于A组(χ^(2)=25.84,P<0.001);A组体检超声报告阳性率54.13%(812/1500),B组体检超声报告阳性率59.67%(895/1500),B组体检超声报告阳性率大于A组(χ^(2)=9.36,P=0.002);A组超声诊断符合率68.84%(559/1500),B组超声诊断符合率76.76%(687/1500),B组体检超声报告诊断符合率大于A组(χ^(2)=22.49,P<0.001);A组客户满意度为84.33%(1265/1500),B组客户满意度为95.13%(1427/1500),B组体检超声满意率大于A组(χ^(2)=94.96,P<0.001)。结论提升健康管理中心体检超声质量控制与管理,能够有效地提升健康管理中心的超声报告质量与客户满意度,一定程度上减少超声报告错误事件的发生,进而避免了相关医疗纠纷的产生,因而此类管理模式值得广泛推广。Objective To explore the quality control and management of physical examination and improve the quality of ultrasound examination and the satisfaction of the subjects by combining the characteristics of physical examination in health management center.Methods One thousand and five hundred medical examination patients from our health management center from June to July 2023 were randomly selected as group A.One thousand and five hundred medical examination patients from August to September 2023 were selected as group B.The conventional management scheme was implemented and the management effect from ultrasound positive rate,ultrasound diagnostic error rate and customer satisfaction were compared.Results The ultrasound reporting error rate in group A was 13.87%(208/1500),the US reporting error rate in Group B was 8.07%(121/1500),the error rate of ultrasound report in group B was lower than that in group A(χ^(2)=25.84,P<0.001).The positive rate of ultrasound report in group A was 54.13%(812/1500),the rate of positive ultrasound report in group B was 59.67%(895/1500),the positive rate of ultrasound report in group B was greater than that in group A(χ^(2)=9.36,P=0.002),the rate in group A was 68.84%(559/1500),The rate in group B was 76.76%(687/1500).The diagnostic coincidence rate of ultrasound report in group B was greater than that of group A(χ^(2)=22.49,P<0.001).Customer satisfaction in group A was 84.33%(1265/1500),while customer satisfaction in Group B was 95.13%(1427/1500).The satisfaction rate of ultrasound in group B was greater than that of group A(χ^(2)=94.96,P<0.001).Conclusion Improving the ultrasonic quality control and management of health management center,can effectively improve the ultrasonic report quality and customer satisfaction,health management center to reduce the occurrence of ultrasonic report errors,thus avoid the related medical disputes,so such management mode is worth widely promotion.

关 键 词：超声检查 健康管理 体检 质量控制 

分 类 号：R445.1[医药卫生—影像医学与核医学]