基于服务科学的物流系统创新研究  

Research on Logistics System Innovation Based on Service Science

作　　者：王心如 WANG Xin-ru(School of Management,Jiangsu University,Zhenjiang 212013,China)

机构地区：[1]江苏大学管理学院,江苏镇江212013

出　　处：《物流工程与管理》2024年第11期15-19,14,共6页Logistics Engineering and Management

摘　　要：物流企业系统是指能完整提供公司所需信息的大型集成标准应用程序包。它们由针对管理会计、人力资源管理、生产、物流和销售控制的广泛行政解决方案组成。市场上大多数的传统物流企业系统都是以制造公司为重点设计的,但在过去几年中,面向服务型商业组织的各种物流企业系统正逐渐增加。这一事实引发了从服务管理的角度研究物流企业系统的问题。服务科学是一门新兴学科,从技术、行为和社会角度研究如何通过服务创造价值。因此,在服务科学中,可以广泛使用和应用工程工具来开发组织中的业务服务。从这个意义上说,物流企业系统是服务创新的有效工具。该研究主要集中在如何在服务科学背景下研究物流企业系统。Logistics enterprise systems are large integrated standard application packages that fully cover the provision of the information required by the company.They consist of a wide range of administrative solutions for management accounting,human resource management,production,logistics,and sales control.Traditionally,most logistics enterprise systems in the market have been designed with manufacturing companies in mind,but over the past few years,the supply of various logistics enterprise systems for service-oriented business organizations has gradually increased.This fact raises the question of studying logistics enterprise systems from the point of view of service management.Service science is an emerging discipline that studies the creation of value through service from technical,behavioral and social perspectives.Therefore,in service science,a wide range of engineering tools can be used and applied to develop business services in an organization.In this sense,the logistics enterprise system is an effective tool for service innovation.The research interests in this paper focus on how to study logistics enterprise systems in the context of service science.

关 键 词：物流企业系统 服务科学 业务重塑 生命周期 服务创新 

分 类 号：F259.2[经济管理—国民经济] C93[经济管理—管理学]