SBAR交接班模式及AIDET沟通技巧在日间手术中心的应用研究  

Application of SBAR Shift Pattern and AIDET Communication Skills in Day Surgery Center

作　　者：徐文婷 XU Wenting(Department of Day Surgery Center,The First Affiliated Hospital of Kunming Medical University,Kunming 650000,China)

机构地区：[1]昆明医科大学第一附属医院日间手术中心,云南昆明650000

出　　处：《中国伤残医学》2024年第23期133-137,共5页Chinese Journal of Trauma and Disability Medicine

摘　　要：目的:探讨在日间手术中心工作中采用现状-背景-评估-建议(SBAR)交接班模式及问候-介绍-过程-解释-感谢(AIDET)沟通技巧的应用价值。方法:选择2022年3月—2022年9月昆明医科大学第一附属医院日间手术中心收治的200例患者为研究对象,采用随机数字表法将其分为对照组和观察组,各100例。对照组采取常规护理,观察组在对照组基础上采取SBAR交接班模式及AIDET沟通技巧护理。比较两组心理状态、满意度、护士交接班评估、交接情况、护理质量。结果:护理后,两组焦虑自评量表、抑郁自评量表评分均低于护理前,且观察组均低于对照组,差异均有统计学意义(P<0.05)。观察组满意度为99.00%,高于对照组的90.00%,差异有统计学意义(P<0.05)。护理后,观察组NASR评分高于对照组,差异有统计学意义(P<0.05)。观察组交接班信息错误发生率、信息遗漏发生率分别为1.00%、0.00%,均低于对照组的8.00%、5.00%,观察组床旁交接班时间、准备交班内容时间均短于对照组,差异均有统计学意义(P<0.05)。观察组病区环境、护理安全、基础护理、服务态度、护患沟通、交接班评分均高于对照组,差异均有统计学意义(P<0.05)结论:日间手术中心工作中开展SBAR交接班模式及AIDET沟通技巧护理可明显改善患者心理状态,提高满意度,还能改善交班情况,提高交接班护士的满意度,提高护理质量。Objective:To explore the application value of the Situation-Background-Assessment-Suggestion(SBAR)shift model and the Acknowledge-Introduce-Duration-Explanation-Thank(AIDET)communication technique in the work of day surgery center.Methods:A total of 200 patients admitted to the Day Surgery Center of the First Affiliated Hospital of Kunming Medical University from March 2022 to September 2022 were selected as the study objects,and were divided into control group and observation group by random number table method,with 100 patients in each group.The control group received routine nursing,and the observation group received SBAR shift mode and AIDET communication technique nursing on the basis of the control group.The psychological state,satisfaction degree,nurse transition assessment,handover situation and nursing quality of the two groups were compared.Results:After nursing,the scores of Self-Rating Anxiety Scale and Self-Rating Depression scale in both groups were lower than before nursing,and observation group were lower than control group,the differences were statistically significant(P<0.05).The satisfaction of observation group was 99.00%,higher than 90.00%of control group,and the difference was statistically significant(P<0.05).After nursing,Nursing Assessment of Shift Report score of observation group was higher than control group,the difference was statistically significant(P<0.05).The incidence of shift information error and information omission in the observation group were 1.00%and 0.00%,respectively,lower than 8.00%and 5.00%in the control group.The time of shift change at bed side and the time of preparation for shift content in the observation group were shorter than those in the control group,with statistical significance(P<0.05).Ward environment,nursing safety,basic nursing,service attitude,nurse-patient communication and shift shift scores in observation group were higher than those in control group,with statistical significance(P<0.05).Conclusion:The implementation of SBAR shift transfer mode and A

关 键 词：现状-背景-评估-建议交接班模式 日间手术中心 护士交接班评估量表评分 满意度 

分 类 号：R47[医药卫生—护理学]