基于服务设计的社区居家养老模式实践  

Practice of community home care model based on service design

作　　者：张瑞杰[1] 安建琦 王景甫 李兆祥 ZHANG Ruijie;AN Jianqi;WANG Jingfu;LI Zhaoxiang

机构地区：[1]东北石油大学

出　　处：《时尚设计与工程》2025年第1期28-30,37,共4页The Journal of Fashion Design and Engineering

摘　　要：在人口老龄化问题日益严峻的背景下,为缓解社会养老压力并提升养老服务质量,我国社区居家养老模式作为新型养老解决方案逐渐发展成形。基于该模式的构建现状与发展路径,系统解析服务设计方法在社区居家养老服务中的协同优势。通过引入服务设计的系统性思维和创新方法论,深入探索养老模式的优化路径与创新机制,从而拓展社区居家养老体系的内涵维度。研究以马斯洛需求层次理论为框架展开用户需求分析,识别出关键设计机会点并构建相应服务策略,最终通过服务设计理念及相关工具指导系统设计实践,旨在为老年人构建多维度的优质养老服务生态体系。Under the backdrop of increasingly severe population aging,China's community-based home care model has gradually emerged as a novel solution to alleviate social pension pressures and enhance elderly care service quality.Based on the current construction status and develop-ment pathways of this model,this study systematically analyzes the synergistic advantages of service design methodologies in community-based elderly care services.By introducing the systemic thinking and innovative methodologies of service design,it deeply explores optimization path-ways and innovation mechanisms for elderly care models,thereby expanding the conceptual dimensions of community-based home care systems.Utilizing Maslow's hierarchy of needs theory as the analytical framework for user demand analysis,the research identifies key design opportunities and constructs corresponding service strategies.Ultimately,it guides systematic design practices through service design concepts and related tools,aiming to establish a multi-dimensional,high-quality elderly care ecosystem for seniors.

关 键 词：服务设计 社区居家 用户需求 养老模式 

分 类 号：D66[政治法律—政治学]