机器朋友:人机交互中的主体性困境探究——以微博社交机器人“评论罗伯特”为例  

The Mechanical Friend: An Exploration of Subjectivity Dilemmas in Human-Machine Interactionwith an Empirical Study of the Social Media bot “Comment Robert” from Weibo

作　　者：蒋艺瑶 旷越 黄予函 胡菡菡[1] JIANG Yiyao;KUANG Yue;HUANG Yuhan;HU Hanhan(School of Journalism and Communication,Nanjing University,Nanjing 210023,China)

机构地区：[1]南京大学新闻传播学院,江苏南京210023

出　　处：《山东科技大学学报(社会科学版)》2025年第1期11-22,31,共13页Journal of Shandong University of Science and Technology(Social Sciences)

摘　　要：立足于微博社交机器人“评论罗伯特”案例中人类与社交机器人交互的全过程,从实证层面关注不同用户面临的主体性困境。研究发现,用户在清醒认知并采取行动维护自我主体性的同时,仍面临着无意识的异化和剥削,具体表现为四大主体性困境:机器沟通体验上,既明辨算法痕迹又难抵话语失范;信息归属决断上,既重视信息保护又面临泄密风险;情感交互过程中,既强调情绪价值又遭受偏见侵入;算法本质识别上,既掌握主体意识又存在失效驯服。针对上述问题,研究进一步指出,关涉人类主体性危机的思考应回归人类自身,用户提升自我算法素养水平将是克服当前阶段主体性困境的核心。This article is based on the whole process of interaction between humans and social robots,with a particular emphasis on empirically examining the subjectivity dilemmas faced by different users.The study finds that while users are aware and take actions to maintain their self-subjectivity,they are still facing unconscious alienation and exploitation,which are specifically manifested in four major subjectivity dilemmas:in the machine communication experience,they can discern the traces of the algorithm but cannot resist the deviance of discourse;in the information attribution decision,they attach importance to information protection but face the risk of leakage;in the emotional interaction process,they emphasize the value of emotions but suffer from the invasion of bias;in the identification of the essence of the algorithm,they master the subject consciousness but still have the problem of failure and domestication.In response to the above problems,the study further points out that the thinking about the crisis of human subjectivity should return to human beings themselves.Moreover,enhancing users’algorithm literacy level will be pivotal in overcoming the subjectivity dilemma at the current stage.

关 键 词：人机交互 主体性困境 社交机器人 

分 类 号：G206.3[文化科学—传播学]