口腔科护士电子沟通即时响应压力、心理资本对职业倦怠的影响  

Impact of electronic communication instant response stress and psychological capital on occupational burnout among dental nurses

作　　者：徐仙星 陈金芳 王丽 孙秀梅[3] 邓莹 XU Xianxing;CHEN Jinfang;WANG Li;SUN Xiumei;DENG Ying(Department of Stomatology,General Hospital of Central Theater Command,Wuhan,Hubei 430070,China;Department of Otolaryngology,General Hospital of Central Theater Command,Wuhan,Hubei 430070,China;Comprehensive Medical Department,Tongji Hospital,Tongji Medical College,Huazhong University of Science and Technology,Wuhan,Hubei 430033,China)

机构地区：[1]中部战区总医院口腔科,湖北武汉430070 [2]中部战区总医院耳鼻喉科,湖北武汉430070 [3]华中科技大学同济医学院附属同济医院综合医疗科,湖北武汉430033

出　　处：《职业与健康》2025年第1期1-5,共5页Occupation and Health

摘　　要：目的了解口腔科护士电子沟通即时响应压力、心理资本对职业倦怠的影响,为降低护士职业倦怠提供参考。方法2023年11—12月,采用一般情况量表、电子沟通即时响应压力量表、心理资本量表和职业倦怠量表对武汉市6家综合医院口腔科188名护士进行调查,并对数据进行分析。结果口腔科护士电子沟通即时响应压力得分为(33.46±5.16)分,心理资本得分为(93.28±18.46)分,职业倦怠得分为(60.32±13.36)分。不同年龄、工作年限、职称、婚姻状况、月收入的口腔科护士电子沟通即时响应压力得分比较,差异均有统计学意义(均P<0.05);不同年龄、工作年限、职称、月收入的口腔科护士心理资本得分比较,差异均有统计学意义(均P<0.05);不同年龄、工作年限、职称、婚姻状况、月收入的口腔科护士职业倦怠得分比较,差异均有统计学意义(均P<0.05)。口腔科护士职业倦怠与电子沟通即时响应压力和心理资本相关(r=0.598、-0.645,均P<0.01),电子沟通即时响应压力和心理资本负相关(r=-0.639,P<0.01);心理资本在电子沟通即时响应压力和职业倦怠之间起部分中介作用(中介效应为0.224,在总效应中的占比为40.87%)。结论武汉市6家综合医院口腔科护士电子沟通即时响应压力、心理资本均可直接影响其职业倦怠水平,其心理资本在电子沟通即时响应压力对职业倦怠的影响存在部分中介作用。Objective To understand the impact of electronic communication instant response stress and psychological capital on occupational burnout among dental nurses,provide reference for reducing occupational burnout in nurses.Methods From November to December 2023,a survey was conducted on 188 nurses in the dental department of six comprehensive hospitals in Wuhan City by general situation scale,electronic communication instant response stress scale,psychological capital scale and occupational burnout scale,and the data were analyzed.Results The scores of electronic communication instant response stress,psychological capital and occupational burnout among dental nurses were(33.46±5.16),(93.28±18.46)and(60.32±13.36)points,respectively.There were statistically significant differences in the scores of electronic communication instant response stress among dental nurses with different age,years of work experience,professional title,marital status and monthly income(all P<0.05).There were statistically significant differences in the scores of psychological capital among dental nurses with different age,years of work experience,professional title and monthly income(all P<0.05).There were statistically significant differences in the scores of occupational burnout among dental nurses with different age,years of work experience,professional title,marital status and monthly income(all P<0.05).The occupational burnout of dental nurses was correlated with electronic communication instant response stress and psychological capital(r=0.598,-0.645,both P<0.01),and the electronic communication instant response stress was negatively correlated with psychological capital(r=-0.639,P<0.01).The psychological capital partially mediated the relationship between electronic communication instant response stress and occupational burnout(with a mediation effect of 0.224,accounting for 40.87%of the total effect).Conclusion Both electronic communication instant response stress and psychological capital of nurses in the dental department of six co

关 键 词：口腔科护士 电子沟通即时响应压力 心理资本 职业倦怠 影响 

分 类 号：R192.6[医药卫生—卫生事业管理]