公立医院运营助理服务模式比较研究  

A Comparative Study of Public Hospitals Operational Assistant Service Models

作　　者：郭梓旭 郭智萍 赵要军 于雪晴 刘函 苏明珠 王素贤 吴迪[2] Guo Zixu;Guo Zhiping;Zhao Yaojun(College of Public Health,Zhengzhou University,Zhengzhou,Henan,450001,China;不详)

机构地区：[1]郑州大学公共卫生学院,河南郑州450001 [2]华中阜外医院·郑州大学华中阜外医院,河南郑州451464 [3]河南省心血管病新技术评估与转化工程技术研究中心,河南郑州451464 [4]河南省医院管理研究院,河南郑州450052

出　　处：《中国医院管理》2025年第3期18-21,共4页Chinese Hospital Management

基　　金：中原医创基金会医院管理研究项目(24YCG2003);河南省医学科技攻关计划软科学项目(RKX202201004)。

摘　　要：推动公立医院运营助理服务模式创新是实现公立医院精益运营管理的重要任务。通过文献研究,归纳总结出我国公立医院现行4种典型的运营助理服务模式,包括专科运营助理服务模式、兼职性质的运营助理服务模式、“组团式”运营助理服务模式和专兼职结合的财务助理服务模式等,从管理体制、职责定位、人员构成、选拔与培养和服务机制5个维度对4种运营助理服务模式进行对比分析,进而提出应因地制宜探索构建类多学科诊疗运营助理服务新模式,以适应新形势下公立医院精益运营管理和高质量发展的新要求。Promoting the innovation of the operational assistant service model of public hospitals is an important task to realize the lean operation management of public hospital.Through literature research,four typical operational assistant service models currently implemented in public hospitals in China are summarized:the specialized operational assistant service model,the part-time operational assistant service model,the‘team-based’operational assistant service model,and the hybrid financial assistant service model combining full-time and part-time roles.These four models are compared and analyzed from five dimensions:management system,role positioning,personnel composition,selection and training,and service mechanism.Based on this,it is proposed that a new Specialized Multi-Disciplinary Team operational assistant service model should be explored and developed according to local conditions to meet the new requirements for lean operational management and high-quality development of public hospitals in the new era.

关 键 词：公立医院 运营助理 服务模式 

分 类 号：R197.322[医药卫生—卫生事业管理]