基于类多学科诊疗的公立医院运营助理工作团队服务模式探索  

Research on Service Mode of Public Hospital Operation Assistant Working Team Based on S-MDT

作　　者：穆子涵 郭智萍 陶玉秀 王雷超 于雪晴 郭梓旭 刘函 赵要军 Mu Zihan;Guo Zhiping;Tao Yuxiu(Central China Subcenter of National Center for Cardiovascular Disease,Zhengzhou,Henan,451464,China;不详)

机构地区：[1]国家心血管病中心华中分中心,河南郑州451464 [2]华中阜外医院·郑州大学华中阜外医院,河南郑州451464 [3]河南省心血管病新技术评估与转化工程技术研究中心,河南郑州451464 [4]郑州大学公共卫生学院,河南郑州450001 [5]河南省医院管理研究院,河南郑州450052

出　　处：《中国医院管理》2025年第3期32-35,共4页Chinese Hospital Management

基　　金：中原医创基金会医院管理研究项目(24YCG2003);河南省医学科技攻关计划软科学项目(RKX202201004,RKX202302013);河南省科学技术厅软科学项目(242400411210)。

摘　　要：公立医院运营助理工作团队是实现业财融合的重要桥梁和纽带,是推动实现精益运营管理的重要实践者。借鉴多学科会诊模式,从组织架构、工作职责和服务机制等方面,探讨“类多学科诊疗”运营助理工作团队服务模式。构建四级精益运营管理体系并组建产学研相结合的运营助理工作团队,以具体管理事项为单元,建立问题评估与分类管理机制、项目标准化管理机制、奖惩考核评价机制等运营助理服务机制,推动医院医教研防管和人、才、物、技等核心要素资源优化整合,助力公立医院精益运营管理水平不断提升。The operation assistant work team of public hospitals is an important bridge and link to realize the integration of industry and finance,and an important practitioner to promote the realization of lean operation management.It examines the service model of the operation assistant team engaged in Similar Multi-disciplinary Treatment,focusing on organizational structure,job responsibilities,and service mechanisms.Build a four-tiered lean operational management system and set up an operation assistant work team that combines production,university and research.Based on specific management matters,establish an operation assistant service mechanism such as problem assessment and classification management mechanism,project standardization management mechanism,reward and punishment assessment mechanism,etc.,to promote the optimization and integration of hospital medical education,research,prevention and management and core elements such as human,talent,material and technology resources.Help public hospitals to continuously improve their lean operation management level.

关 键 词：公立医院 运营助理工作团队 类多学科诊疗 服务模式 

分 类 号：R197.322[医药卫生—卫生事业管理]