基于可拓云模型的城市轨道交通服务水平评价研究  

Research on the Evaluation of Urban Rail Transit Service Level Based on Extension Cloud Model

作　　者：邢玉玲 敏玥 XING Yuling;MIN Yue(Zhengzhou University of Science and Technology,Zhengzhou 450064,China;Zhengzhou Key Laboratory of Special Vehicle Power and Control Technology,Zhengzhou 450064,China;Zhongzi Taike Traffic Engineering Co.,Ltd,Beijing 100083,China)

机构地区：[1]郑州科技学院,郑州450064 [2]郑州市特种车辆动力与控制技术重点实验室,郑州450064 [3]中咨泰克交通工程集团有限公司,北京100083

出　　处：《交通工程》2025年第3期54-59,共6页Journal of Transportation Engineering

摘　　要：针对城市轨道交通评价体系标准不一、指标涵盖不全面的问题,结合国内外相关标准规范,从乘客城市轨道交通出行全过程的角度建立服务水平评价指标体系。通过AHP和CRITIC主客观相结合的赋权方法得到指标综合权重,并建立基于可拓云模型的城市轨道交通服务水平评价模型。根据北京地铁1号线运营和调研数据,运用可拓云模型对其服务水平进行评价,结果表明该线路服务水平为2级,验方法的科学性和可行性。此方法为城市轨道交通运营管理者评估服务现状、提升服务水平、改善乘客出行体验提供科学依据。Aiming at the problems of different standards and incomplete index coverage of urban rail transit evaluation system,combined with relevant standards and specifications at home and abroad,a service level evaluation index system was established from the perspective of the whole process of passenger urban rail transit travel.Through the subjective and objective weighting method of AHP and CRITIC,the comprehensive weight of the index is obtained,and the evaluation model of urban rail transit service level based on the extensible cloud model is established.According to the operation and research data of Beijing Metro Line 1,the service level of Beijing Metro Line 1 was evaluated by using the extensible cloud model,and the results showed that the service level of the line was level 2,which verified the scientificity and feasibility of the method.This method provides a scientific basis for urban rail transit operation managers to evaluate the service status,improve the service level,and improve the passenger travel experience.

关 键 词：城市轨道交通 服务水平 可拓云模型 运营管理 

分 类 号：U121[交通运输工程]