北京市某儿童医院互联网门诊用药教育模式的探索与实践  

Exploration and Practice of Medication Education Model in Online Outpatient Clinic at a Children’s Hospital in Beijing

作　　者：刘碧晴 崔颖 程海新 张益志 刘洁 刘芳 钟旭丽[1] 宋远[1] 张建民[1] Liu Biqing;Cui Ying;Cheng Haixin;Zhang Yizhi;Liu Jie;Liu Fang;Zhong Xuli;Song Yuan;Zhang Jianmin(Children’s Hospital,Capital Institute of Pediatrics,Beijing 100020,China)

机构地区：[1]首都儿科研究所附属儿童医院,北京100020

出　　处：《儿科药学杂志》2025年第3期6-10,共5页Journal of Pediatric Pharmacy

基　　金：首都儿科研究所社科培育专项,编号SKYJ-2023-06;北京市医院管理中心培育计划,编号PG2024026;首都卫生发展科研专项项目,首发2022-2Z-2103。

摘　　要：目的:调查首都儿科研究所附属儿童医院互联网门诊患儿基本情况及用药咨询问题,初步建立互联网门诊用药教育模式。方法:收集2021年6月至2022年12月互联网门诊患儿就诊信息、用药数量排名和互联网相关咨询问题,基于“人员配备-目标确定-受众分析-需求调研-标准撰写-专家审核-公众号形成”的模式,形成互联网门诊用药教育模式标准化流程(SOP)。结果:互联网门诊共复诊患儿391389例,综合患儿就诊特点及用药情况,确定优先开展50种用药教育品种;综合需求访谈和互联网相关咨询问题记录,经专家问卷咨询,确定用药教育内容模板。撰写标准化用药教育材料,专家审核通过后将材料视频转化形成用药健康科普资源库;成立“首儿药师说”公众号,将二维码印制在药品配送袋上,患者收到药品后可随时扫码查询药品信息或搜索栏提问进行个体化用药咨询,定期评估公众号满意度并持续改进。结论:本研究通过分析互联网复诊患儿的用药需求,构建标准化用药教育模式,为提升患儿用药教育整体水平、更好地保障儿童用药安全提供了新技术、新方法。Objective:To investigate the basic situation and medication consultation of pediatric patients in the online outpatient clinic of Children’s Hospital,Capital Institute of Pediatrics,and initially establish an online outpatient medication education model.Methods:The outpatient information,medication number ranking and online-related consultation questions of pediatric patients in the online outpatient clinic from Jun.2021 to Dec.2022 were collected.A standard operating procedure(SOP)of internet outpatient medication education model was formed based on the mode of“staffing-target determination-audience analysis-demand investigationstandardization-expert review-WeChat formation”.Results:A total of 391,389 cases of children were revisited in the online outpatient clinic.Based on the characteristics and drug use of children,50 kinds of drug education varieties were given priority.Based on the demand interview and online related consultation records,the content template of medication education was determined through expert consultation by questionnaire.Standardized medication education materials were written,and the videos of the materials were transformed into a drug health popular science resource library after expert review.The“Talking with Pharmacists of Children’s Hospital,Capital Institute of Pediatrics”WeChat platform was established,and the two-dimensional code was printed on the drug delivery bag.After receiving the drug,patients could scan the code to query the drug information or ask questions in the search bar at any time for individualized medication consultation.The satisfaction of WeChat platform was regularly evaluated and continuously improved.Conclusion:By analyzing the medication demands of pediatric patients with online follow-up visits,this study establishes the standardized medication education model,so as to improve medication education for pediatric patients and provide new technologies and methods for promoting pediatric patients’medication safety.

关 键 词：互联网门诊 儿童医院 用药教育模式 公众号 用药安全 

分 类 号：R969.3[医药卫生—药理学]