面向早产儿护理的服务设计研究  

Service Design for Nursing of Premature Infants

作　　者：刘琳琳[1] 樊熠琼 夏南 王晴 LIU Linlin;FAN Yiqiong;XIA Nan;WANG Qing(Tianjin University of Science&Technology,Tianjin 300222,China)

机构地区：[1]天津科技大学,天津300222

出　　处：《包装工程》2025年第6期108-117,共10页Packaging Engineering

基　　金：天津市教委人文社会科学研究项目(2020SK006)。

摘　　要：目的为优化早产儿医疗护理设备,提升早产儿及其父母的护理体验,提出以用户体验为导向的设计研究。方法首先,结合设计事理学的设计思维和服务设计方法,构建早产儿护理服务设计的创新流程;其次,通过对用户研究、事因分析、目标系统的归纳,以及目标系统内的交互关系等因素的设计分析,进行接触点的设计优化并通过设计评价验证设计合理性。结果开发了一套整合早产儿护理设备、护理流程和交互方式的产品服务系统。结论为早产儿护理解决方案的开发提供借鉴;为早产儿护理模式的创新提供路径;为早产儿护理领域智慧化服务体系的构建提供产品基础;为早产儿个性化医疗评价体系的架构提供参考。同时,将设计事理学与服务设计进行有机融合,不仅创新了服务设计的流程与方法,也丰富了设计事理学的应用领域。The work aims to propose a user experience-oriented design study to optimize the medical care equipment of premature infants and improve the nursing experience of premature infants and their parents.Firstly,combining the design thinking of design matterology and the service design method,the innovative process of premature infants care service design was constructed.Secondly,through the design analysis of user research,cause analysis,target system induction,interaction within the target system and other factors,the design optimization of the contact point was carried out,and the rationality of the design was verified by design evaluation.A product service system integrating premature infants care equipment,nursing process and interactive mode was developed.This study can provide reference for the development of premature infants care solutions,provide a path for the innovation of premature infants care models,provide a product basis for the construction of intelligent service system in the field of premature infants care,and provide a reference for the architecture of personalized medical evaluation systems for premature infants.At the same time,the organic integration of design matterology and service design not only innovates in the process and method of service design,but also enriches the application field of design matterology.

关 键 词：早产儿护理 服务设计 设计事理学 创新流程 

分 类 号：TB472[一般工业技术—工业设计]