供热故障一键报修设备的设计与应用  

Design and Application of One-click Repair Equipment for Heating Faults

作　　者：侯占利 王延敏 骆敏 于一男 王海棠 HOU Zhanli;WANG Yanmin;LUO Min;YU Yinan;WANG Haitang

机构地区：[1]天津市津安热电有限公司,天津300204 [2]天津大学天津市室内空气环境质量控制重点实验室,天津300072 [3]大连鼎心汇智智能物联科技有限公司,辽宁大连116023

出　　处：《煤气与热力》2025年第2期29-32,共4页Gas & Heat

摘　　要：为提高与老年用户的交互效率,实时掌握用户室内温湿度,设计基于窄带物联网(NB-IoT)的供热故障一键报修设备。对报修系统流程、报修设备设计要点、应用效果进行探讨。报修设备为老年用户提供一种新型便捷的报修手段,可缩短故障处理时间。采集并定期上传用户室内温湿度,有助于供热公司掌握供热质量。报修设备误报率较低,可缩短故障处理时间,有效提升供热企业服务质量,降低用户投诉率。In order to improve the interaction efficiency with elderly users and grasp the indoor temperature and humidity of users in real time,a heating faults one-click repair equipment based on Narrowband Inter-net of Things(NB-IoT)was designed.The process of re-pair system,key design points of repair equipment and application effects are discussed.The repair equipment provides a new and convenient means for elderly users to report repairs,which can shorten the handling time.Collecting and regularly uploading the user indoor tem-perature and humidity can help heating companies grasp the quality of heating.The false alarm rate of re-pair equipment is low,which can shorten the fault han-dling time,effectively improve the service quality of heating enterprises,and reduce the user complaint rate.

关 键 词：供热故障 报修设备 老年用户 窄带物联网 

分 类 号：TU832.2[建筑科学—供热、供燃气、通风及空调工程]