基于患者需求导向的医院门诊陪诊护理服务模式构建与成效  

Construction and Effectiveness of Hospital Outpatient Accompanying Nursing Service Model Based on Patient Demand Orientation

作　　者：鞠龙苗 吴文秀 吕超 Longmiao Ju;Wenxiu Wu;Chao Lv(The 980th Hospital of the Joint Logistics Support Force,Shijiazhuang,Hebei 050000)

机构地区：[1]联勤保障部队第九八〇医院,河北石家庄050000

出　　处：《医学研究前沿》2025年第2期4-6,共3页Frontiers of Medical Research

摘　　要：目的探索基于患者需求导向的医院门诊陪诊护理服务模式构建与成效。方法选取两组各50例的门诊患者进行观察。结果观察组患者的平均挂号等候时间、检查等候时间和缴费取药等候时间显著低于对照组,差异具有统计学意义(P<0.01)。同时,观察组的投诉率和护患纠纷发生率明显低于对照组(P<0.05);观察组患者的满意度(98%)显著高于对照组的满意度(86%),差异具有统计学意义。此外,观察组患者的SAS和SDS评分护理后显著低于护理前,对照组与之表现出明显的差异(P<0.01)。结论基于患者需求导向的医院门诊陪诊护理服务模式可以显著降低患者的等候时间,减少投诉率和护患纠纷,提高患者的满意度,并有助于改善患者的心理状态,可推广应用。Objective To explore the construction and effectiveness of a hospital outpatient accompanying nursing service model based on patient demand orientation.Method Two groups of 50 outpatient patients were selected for observation.Result The average waiting time for registration,examination,and medication collection in the observation group was significantly lower than that in the control group,and the difference was statistically significant(P<0.01).Meanwhile,the complaint rate and incidence of nurse patient disputes in the observation group were significantly lower than those in the control group(P<0.05);The satisfaction rate of the observation group(98%)was significantly higher than that of the control group(86%),and the difference was statistically significant.In addition,the SAS and SDS scores of the observation group patients were significantly lower after nursing compared to before nursing,while the control group showed a significant difference(P<0.01).Conclusion The hospital outpatient accompanying nursing service model based on patient demand orientation can significantly reduce patient waiting time,decrease complaint rates and nurse patient disputes,improve patient satisfaction,and help improve patients'psychological state.It can be widely applied.

关 键 词：患者需求导向 门诊陪诊 护理服务 患者满意度 

分 类 号：R473.5[医药卫生—护理学]