弥合银色数字鸿沟:老年群体数字素养提升的困境、框架与实施路径  

Narrowing the Silver Digital Divide:Obstacles,Framework,and Implementing Routines to Improve the Digital Literacy of the Elderly

作　　者：石庆功 周洁[1] 冯薇 Shi Qinggong;Zhou Jie;Feng Wei(School of Information Management of Wuhan University,Wuhan,430072)

机构地区：[1]武汉大学信息管理学院,武汉430072

出　　处：《高校图书馆工作》2025年第1期53-60,共8页Library Work in Colleges and Universities

基　　金：文化和旅游部研究项目“新型乡村公共文化空间治理模式及运行机制研究”(项目编号:XCGGWH2024033);国家社会科学基金青年项目“数字乡村建设中的公共文化治理模式变革研究”(项目编号:23CTQ003)的研究成果之一。

摘　　要：数字技术在推动社会发展的同时也加剧了数字鸿沟。老年群体与年轻群体之间在数字技能、互联网接入、数字设备使用以及数字服务利用等方面存在的不平等现象,被称为“银色数字鸿沟”。提升老年群体数字素养是弥合银色数字鸿沟、促进社会数字包容的重要路径。文章在分析老年群体数字素养提升困境的基础上,提出了老年群体数字素养提升的框架和实施路径。从银色数字鸿沟的技术接入沟、使用能力沟和产出效果沟3个层次出发,提出老年群体数字素养提升主要面临数字技术接入程度较低,健康信息搜寻和虚假信息识别能力不足,再就业、融入数字社会受限等困境。在此基础上,文章构建了政府部门、技术企业、社会组织、教育机构、家庭成员、老年群体等多主体协同的老年群体数字素养提升框架,并提出了“技术→人”和“人→技术”两条老年群体数字素养提升实施路径。While digital technologies have propelled societal advancement,they have simultaneously exacerbated the digital divide.The disparity between older adults and younger generations in terms of digital skills,internet access,digital device usage,and digital service utilization is referred to as the“silver digital divide”.Enhancing the digital literacy of older adults is crucial for bridging this gap and fostering digital inclusion within society.This paper analyzes the challenges faced in improving older adults’digital literacy and proposes a framework and implementation paths to address these issues.Based on the three levels of the silver digital divide:technology access gap,usage capability gap,and outcome effectiveness gap,the paper identifies several challenges,including insufficient technology access,limited ability to identify false information,inadequate health information search skills,difficulties in re-employment and continued employment,and barriers to integrating into the digital society.Building upon this analysis,the paper constructs a multistakeholder collaborative framework for enhancing older adults’digital literacy,involving government departments,technology enterprises,social organizations,educational institutions,family members,and older adults.Additionally,two primary implementation paths are proposed:“technology-to-person”and“person-to-technology”,focusing on leveraging technology to empower individuals and fostering individual agency in engaging with technology,respectively.

关 键 词：老年群体 数字素养 数字鸿沟 数字包容 

分 类 号：G258.6[文化科学—图书馆学]