行政后勤部纳入医院质控考评体系对临床服务标准化的价值研究  

Study on the Value of Integrating Hospital Quality Control Evaluation System into Administrative Logistics Department for Standardization of Clinical Services

作　　者：米热尼沙·麦麦提艾力 迪丽阿热姆·艾海提 阿卜杜合力力·阿布都热西提 MIGNISHA·McMattieli;DELIAM·Aheti;ABDULHELUi·Abdureziti(Kashgar First People’s Hospital)

机构地区：[1]喀什地区第一人民医院

出　　处：《中国标准化》2025年第6期253-256,共4页China Standardization

摘　　要：目的:探讨将行政后勤部纳入医院质控考评体系对临床服务标准化的价值。方法:将喀什地区第一人民医院作为研究对象,于2020年将行政后勤部纳入医院质控考评体系。对比分析2020年和2021年喀什地区第一人民医院在设备维护、物资供应和患者满意度等方面的数据。结果:设备故障率降低了48.6%,维修响应时间缩短了38.1%,物资短缺事件减少了80.8%,患者满意度在环境、设备维护和物资供应方面均显著提高。结论:将行政后勤部纳入质控考评体系,能够显著提升医院的基础管理能力,有效推动临床服务的标准化和患者满意度的提升。Objective:To explore the value of integrating hospital quality control evaluation system into administrative logistics department for clinical service standardization.Methods:Taking the Kashgar First People’s Hospital as the research object,the administrative logistics department was incorporated into the hospital quality control evaluation system in 2020.The data of equipment maintenance,material supply and patient satisfaction in the Kashgar First People’s Hospital in 2020 and 2021 were compared and analyzed.Results:Equipment failure rate was reduced by 48.6%,repair response time was reduced by 38.1%,material shortage events were reduced by 80.8%,and patient satisfaction was significantly improved in terms of environment,equipment maintenance and material supply.Conclusion:Integrating quality control and evaluation system into administrative logistics department can significantly improve the basic management ability of hospital,and effectively promote the standardization of clinical services and the improvement of patient satisfaction.

关 键 词：行政后勤部 临床服务 标准化 医院质控考评体系 

分 类 号：R47[医药卫生—护理学]