门诊5G导医式手环对老年人首次就医体验的影响  

Research on the application of 5G medical guide wearable device in outpatient consultation for the elderly

作　　者：徐亮[1] 杨梅 吴青文 Xu Liang;Yang Mei;Wu Qingwen(Outpatient Department,The First Affiliated Hospital of Nanchang University,Nanchang 330000,Jiangxi Province,China)

机构地区：[1]南昌大学第一附属医院门诊部,江西南昌330000

出　　处：《现代临床护理》2025年第2期55-60,共6页Modern Clinical Nursing

基　　金：江西省卫生健康委科技计划,项目编号为202210300。

摘　　要：目的探讨门诊5G导医式手环对老年人首次就医体验的影响,为其推广应用提供依据。方法选取2022年1月—12月期间本院门诊就诊的216例老年患者作为研究对象,根据就诊卡号末尾数的奇偶分为对照组和试验组,每组各108例,试验组患者应用5G导医式手环引导,对照组患者接受传统的导医引导,比较两组患者到达诊区和突发情况应急响应时间、就医体验和就诊满意度。结果试验组患者到达诊区和突发情况应急响应时间均少于对照组;试验组患者就医体验等6个维度得分均高于对照组;除了就医环境和卫生状况、门诊科室分布路线标识图清晰度和导医分诊人员服务外,试验组患者挂号容易程度、就诊等待时间及就诊总体满意度高于对照组,两组比较,差异具有统计学意义(均P<0.05)。结论门诊5G导医式手环可提高老年患者就医效率、安全和体验,从而提高患者就诊满意度。Objective To explore the application effect of outpatient 5G guided wristbands in reducing medical obstacles for the aged and improving service experience,and provide evidence for their promotion and application.Method A total of 216 aged patients who visited our hospital’s outpatient department from January to December 2022 were selected as the research subjects.They were divided into a control group and an trial group based on the parity of the last digits of their medical card numbers,with 108 patients in each group.Patients in the trial group received 5G guided hand ring intervention on the basis of traditional guidance,while patients in the control group received traditional guidance methods.The arrival time and emergency response time of patients medical experience,and satisfaction with medical treatment were compared between the two groups of patients.Results The arrival time and emergency response time of patients in the trial group were shorter than those in the control group;The trial group had better scores in all six dimensions of medical experience than those of the control group;excepting the medical environment and health conditions,the clarity of the outpatient department distribution route map and the service of the triage staff,the ease of registration,waiting time for medical treatment,and overall satisfaction of patients in the trial group were better than those in the control group,and the difference between the two groups was statistically significant(all P<0.05).Conclusion The outpatient 5G guided wristband can improve the efficiency of handling sudden problems and the medical experience for elderly patients,thereby increasing patient satisfaction.

关 键 词：导医式手环 5G技术 老年患者 门诊 就医体验 

分 类 号：R47[医药卫生—护理学]