基于患者旅程地图提高咽喉癌手术患者出院准备度  

Improve the Readiness for Hospital Discharge of Patients with Throat Cancer Surgery Based on Patient Journey Map

作　　者：薛梦菲 董艳 石力 岳波 田妍妍 冯瑞 葛艳侠 孙妍敏 冯艳兰 张慧敏 王荣娜 XUE Mengfei;DONG Yan;SHI Li(The First Affiliated Hospital of Air Force Military Medical University,Xi'an,Shaanxi,710032,China;不详)

机构地区：[1]中国人民解放军空军军医大学第一附属医院,陕西西安710032

出　　处：《中国卫生质量管理》2025年第3期76-82,共7页Chinese Health Quality Management

摘　　要：目的提高咽喉癌手术患者出院准备度。方法开展品管圈活动,从患者角度发掘问题并绘制咽喉癌手术患者旅程地图,结合调查数据,对咽喉癌手术患者出院准备度进行分析,运用质量管理工具进行持续改进。结果咽喉癌手术患者出院准备度得分从141.03分提高至189.04分。结论通过开展品管圈活动,提高了咽喉癌手术患者出院准备度,降低了病耻感,改善了就医体验。Objective To improve the readiness for hospital discharge of patients with throat cancer surgery.Methods Quality control circle activities were carried out to explore problems from the perspective of patients and draw a journey map of patients undergoing throat cancer surgery.Combined with the survey data,the readiness for hospital discharge of patients undergoing throat cancer surgery was analyzed,and quality management tools were used for continuous improvement.Results The score of readiness for hospital discharge increased from 141.03 to 189.04.Conclusion Through the development of quality control circle activities,the discharge readiness of patients with throat cancer surgery was elevated,the stigma was reduced,and the medical experience was improved.

关 键 词：品管圈 问题解决型品管圈 患者旅程地图 咽喉癌 手术患者 出院准备度 

分 类 号：R197.323[医药卫生—卫生事业管理] R736.9[医药卫生—公共卫生与预防医学]