高质量发展背景下适老化就医服务改善对策——以四川大学华西医院助老实践为例  

Improvement strategies for elderly-friendly medical services under the context of highquality development:a case study of elderly assistance practices at West China Hospital of Sichuan University

作　　者：石学丹 苟悦 郭书怡 李淼[1] 梁蓝芋 曾利辉[1] 万智[1] SHI Xuedan;GOU Yue;GUO Shuyi;LI Miao;LIANG Lanyu;ZENG Lihui;WAN Zhi(Outpatient Department,West China Hospital,Sichuan University,Chengdu,Sichuan 610041,P.R.China;Management Office of Internet Hospital,West China Hospital,Sichuan University,Chengdu,Sichuan 610041,P.R.China)

机构地区：[1]四川大学华西医院门诊部,成都610041 [2]四川大学华西医院互联网医院管理办公室,成都610041

出　　处：《华西医学》2025年第3期470-474,共5页West China Medical Journal

基　　金：四川省科学技术厅重点研发项目(24ZDYF1271);四川省干部保健科研课题项目(川干研2021-104,川干研2023-127);四川大学华西护理学科发展专项基金(HXHL21068)。

摘　　要：目前,我国已进入老龄化阶段,面临“未富先老”与“未备先老”的挑战,社会托老压力大。随着智慧医疗的高速发展,老年人多元化、差异化、个性化的需求,正变得越来越旺盛和迫切,老年人就医迎来了新挑战。该文基于积极应对人口老龄化国家战略对老年就医相关政策、老年人就医困境进行了阐述和分析,并从畅通预约诊疗、优化就医流程、改善便民服务等方面介绍四川大学华西医院智慧助老就医实践经验,旨在为老年人智慧连续性健康管理提供管理策略。At present,China has entered an aging society facing the dual challenges of“growing old before becoming affluent”and“aging without adequate preparation”,leading to significant eldercare pressures.With the rapid development of smart healthcare,the elderly population’s diverse,differentiated,and personalized medical demands have become increasingly prominent,presenting new challenges for geriatric healthcare services.This article elaborates and analyzes the elderly healthcare policies and the healthcare challenges faced by the elderly under China’s national strategy for actively addressing population aging.It also introduces the practical experience of intelligent elderly medical assistance in West China Hospital of Sichuan University from the aspects of enhanced appointment coordination mechanisms,refined treatment workflow optimization,and upgraded patient-centered service provisions.The research ultimately proposes actionable management strategies to achieve intelligent continuity in geriatric care delivery.

关 键 词：老年患者 就医困境 互联网+医疗健康 双向转诊 管理对策 

分 类 号：G64[文化科学—高等教育学]