技术价值互构:数智赋能城市社区公共服务均衡可及的生成机理  

Co-Constructing Technology and Value:How Digital Intelligence Empowers Equitable Access to Urban Community Services

作　　者：姜晓萍[1] 杨舒雯 Jiang Xiaoping;Yang Shuwen

机构地区：[1]四川大学公共管理学院,成都610064

出　　处：《四川大学学报(哲学社会科学版)》2025年第2期65-73,231,232,共11页Journal of Sichuan University:Philosophy and Social Science Edition

基　　金：国家社会科学基金重大项目“‘高质量’导向下城乡社区治理和服务体系建设的有效性研究”(21ZDA110)。

摘　　要：公共服务均衡可及是增进民生福祉、提高人民生活品质的关键问题,数智赋能在一定程度上能够提升城市社区公共服务供给的速度与力度,但如果偏离公共价值,必然会影响公共服务的温度与效度,使得居民的获得感、幸福感受损。因此,有必要从数智技术与公共价值互构的视角构建分析框架,系统分析数智赋能城市社区公共服务均衡可及的生成机理,不仅从理论层面回应数智赋能城市社区公共服务均衡可及何以可能,也从实践层面回答数智赋能城市社区公共服务均衡何以可行。研究发现:在城市社区中,技术应用与价值共识会在居民参与层面耦合,从而实现社区居民需求的精准识别;技术整合与价值共创通过资源配置完成互嵌,实现社区公共服务的分类生产供给;技术演进与价值扩散通过结构调适完成共生,实现社区公共服务体系的适应性改进。数智赋能以数智技术嵌入为工具性基础,以公共价值创造为方向性指引,在“识别-供给-改进”的良性循环中,保障了服务体系的可持续稳定运作,梯次推进社区公共服务均衡可及的实现。Achieving equitable accessibility of public services is a critical task for enhancing people’s well-being and improving their quality of life.While digital-intelligence empowerment can,to some extent,increase the speed and intensity of public service delivery in urban communities,any deviation from public values will inevitably diminish the human-centric warmth and effectiveness of these services,thereby undermining residents’sense of benefit and happiness.The governance applications of digital intelligence technologies and the people-centered value orientation constitute the fundamental elements of digital-intelligence empowerment.Therefore,this study constructs an analytical framework from the perspective of co-construction between digital intelligence technologies and public values,systematically analyzing how digital intelligence empowers the realization of equitable access to public services in urban communities.The study reveals that achieving equitable access to urban community public services can be categorized into three progressive objectives:precise identification of residents’needs,categorized production and delivery of services,and adaptive improvement of the service system.In the context of urban community service provision,digital intelligence technologies and public values follow an incremental logic of initial intersection,relational dynamics,and symbiotic integration,progressively empowering the realization of equitable access.In the urban community public service context,technological applications and value consensus initially converge at the level of resident participation.Here,technology activates civic engagement,while residents forge value consensus through interest-based negotiations,thereby achieving precise identification of community needs.Next,technological integration and value co-creation achieve mutual embedding through resource allocation.By consolidating multi-typed resources,technological integration mobilizes diverse service stakeholders to engage in collaborative producti

关 键 词：城市社区公共服务 数智赋能 均衡可及 技术价值互构 

分 类 号：D630[政治法律—政治学]