技术治理、群众工作与“枫桥经验”  

Technological Governance,Mass Work,and the Fengqiao Experience

作　　者：贺雪峰 He Xuefeng

机构地区：[1]武汉大学中国乡村治理研究中心 [2]武汉大学社会学院,武汉430072

出　　处：《四川大学学报(哲学社会科学版)》2025年第2期74-80,232,共8页Journal of Sichuan University:Philosophy and Social Science Edition

基　　金：国家社会科学基金重大项目“农村社区治理创新问题研究”(22&ZD173)。

摘　　要：“中央-地方-社会”构成了国家治理中相互制衡的三个主要层面。良好的国家治理需要在三个层面之间保持平衡。借助12345市民热线等技术手段,群众可以几乎零成本地提出诉求,当上级政府对下级政府解决群众诉求进行“强考核”时,就会出现诉求“爆炸”,三层平衡被打破,地方政府或者基层治理就变成主要“应对”上级政府考核,使得群众工作难以开展,基层政治生态被“消极分子”主导,基层治理也就“丧失”了内部解决矛盾的能力。市民热线平台的便捷化和零成本化,会消解传统信访机制中诉求表达的成本约束,叠加“接诉即办”的“强考核”机制,或将诱发非理性诉求的泛化与聚集效应,因而上级政府对下级政府的考核需要在“强考核”和“弱考核”之间进行转换,进而形成动态性的考核“松紧平衡”。The central government,local governments,and society constitute three interdependent dimensions in national governance.Effective governance requires maintaining balance among these three levels.The current high regard for technological governance represented by the 12345 citizen hotline has begun to show a trend and consequence of disrupting this governance balance.Through technological means such as the 12345 citizen hotline,societal demands can be raised at almost zero cost.When higher-level governments impose a stringent assessment on lower-level governments to resolve public grievances,this leads to an“explosion of demands,”disrupting the tripartite equilibrium.Local governments or grassroots governance may then shift their focus to primarily“catering”to the assessments from higher authorities,making it difficult to advance mass work.The political ecosystem at the grassroots level becomes dominated by“negative elements,”and grassroots governance“loses”its capacity to internally resolve contradictions.Moreover,the convenience and zero-cost nature of citizen hotline platforms erode the cost constraints inherent in the traditional petition system.Coupled with the“immediate handling of complaints”under the“stringent assessment”mechanism,this may trigger the proliferation and aggregation of irrational demands.This evolution of governance ecology not only dispels the local conflict resolution mechanism emphasized by the traditional“Fengqiao experience,”but also faces the risk of weakening the subjectivity of local governance.The deep crux lies in the essential tension between the rigid logic of technical governance and the elastic demand of mass work.Therefore,to solve this contradiction,it is necessary to build a“flexible assessment cycle,”that is,higher governments’assessment of lower governments needs to be periodically transformed between“strong assessment”and“weak assessment,”and then form a dynamic assessment“tight balance,”and finally achieve a dynamic balance be

关 键 词：市民热线 信访制度 “枫桥经验” 群众工作 

分 类 号：D630[政治法律—政治学]