一站式服务管理平台在医疗设备管理中的应用与实践  

Application and Practice of One-Stop Service Platform in Medical Equipment Management

作　　者：刘伟 邓刚[1] 傅扬 钟加伟 赵潇 LIU Wei;DENG Gang;FU Yang;ZHONG Jiawei;ZHAO Xiao(Material Supply Center,Xiangyang Central Hospital,Affiliated Hospital of Hubei University of Arts and Science,Xiangyang Hubei 441000,China;Department of Equipment,Xiangyang Central Hospital,Affiliated Hospital of Hubei University of Arts and Science,Xiangyang Hubei 441000,China;School of Mechanical Engineering,Hubei University of Arts and Science,Xiangyang Hubei 441000,China)

机构地区：[1]湖北文理学院附属襄阳市中心医院物资供应中心,湖北襄阳441000 [2]湖北文理学院附属襄阳市中心医院设备处,湖北襄阳441000 [3]湖北文理学院机械工程学院,湖北襄阳441000

出　　处：《中国医疗设备》2025年第4期77-83,共7页China Medical Devices

基　　金：教育部就业育人项目(20230109802);2023年度“汉江智库”一般课题立项(HJZKYBKT2023068)。

摘　　要：目的建立医疗设备一站式服务管理平台,以信息化手段对医院系统资源进行整合,提高保障能力与服务意识,并为决策提供数据支撑。方法以PC端、微信小程序为媒介,对接固定资产系统、设备维护运营系统等院内系统,成立一站式服务调度中心,规范医疗设备报修和维护流程,实现医疗设备规范化、优质化管理。结果一站式服务管理平台上线后,设备报修响应时间、维修时间、配件申请时间均较平台上线前显著下降,且差异有统计学意义(P<0.05);临床满意度较平台上线前有所提升,且差异有统计学意义(P<0.05)。结论一站式服务管理平台提供了一种先进的综合性医疗设备管理模式,可实现医疗设备自进院到报废的全生命周期闭环管理,值得推广借鉴。Objective To establish a one-stop service management platform for medical equipment,integrate hospital system resources by means of information technology,improve support capabilities and service awareness,and provide data support for decision-making.Methods Based on the PC terminal and WeChat applet as the medium,the fixed asset system,equipment maintenance operation system and other hospital systems were connected,and the one-stop service dispatching center was established to standardize the repair and maintenance process of medical equipment,so as to realize the standardized and high-quality management of medical equipment.Results After the launch of the one-stop service management platform,the response time,maintenance time and parts application time of equipment maintenance were significantly lower than those before the launch of the platform,and the differences were statistically significant(P<0.05).The clinical satisfaction was improved compared with that before the platform was launched,and the difference was statistically significant(P<0.05).Conclusion The one-stop service management platform provides an advanced comprehensive medical equipment management mode,which can realize the closed-loop management of the whole life cycle of medical equipment from admission to scrapping,and it is worthy of promotion and reference.

关 键 词：医疗设备 一站式服务 多院区管理 临床报修 设备维修 信息化管理 维修管理 

分 类 号：R197.32[医药卫生—卫生事业管理]