云通信服务平台垃圾信息防治研究  

Research on the Prevention and Management of Spam Information in Cloud Communication Service Platform

作　　者：李丹艳 杨卓敏 江山 

机构地区：[1]联通数字科技有限公司

出　　处：《信息技术与标准化》2025年第4期61-64,共4页Information Technology & Standardization

摘　　要：云通信服务引发的垃圾信息扰民问题,严重影响用户体验。分析了当下垃圾信息来源,阐述了云通信服务平台服务流程和语音、消息、视频云通信服务产品,并提出了敏感词过滤、黑名单机制等垃圾信息防治措施,并从降低误判几率、建立行业黑名单机制、实施协同治理政策等方面进一步提出优化建议,从而提升垃圾信息防治效率。The issue of spam messages caused by cloud communication services has severely impacted user experience.This paper analyzes the current sources of spam,elaborates on the service processes of cloud communication platforms and their products such as voice,messaging,and video services.It proposes measures to prevent spam,including sensitive word filtering and blacklist mechanisms.Furthermore,it suggests reducing the probability of false positives,establishing an industry-wide blacklist mechanism,and implementing collaborative governance policies to enhance the efficiency of spam prevention.

关 键 词：云通信服务平台 垃圾信息 协同治理 

分 类 号：TN929.5[电子电信—通信与信息系统] TN915[电子电信—信息与通信工程]