数字社会工作的技术异化与人文重申  

The Technology Alienation and Reiteration of Humanities of Digital Social Work

作　　者：卫小将 林媛媚 Wei Xiaojiang;Lin Yuanmei

机构地区：[1]中国人民大学社会学理论与方法研究中心,北京100872

出　　处：《中州学刊》2025年第4期75-83,共9页Academic Journal of Zhongzhou

基　　金：教育部人文社会科学重点研究基地重大基地项目“新发展阶段社会政策体系建设研究”(22JJD840012)。

摘　　要：社会工作兼具科学性与艺术性,二者一般处于对立平衡状态。目前人们在运用数字技术赋能社会工作的过程中出现了过度强调科学主义范式的倾向,导致一定程度上出现了技术异化,即技术从工具转变为反制人的武器,偏离了社会工作以人为中心的初衷与立场。通过分析数字社会工作中的技术异化可以发现,对服务对象的权力监控、总体性判断的去专业化及数字化审查抽离情境引发的偏误等,共同消解了作为服务提供者和享有者的“人”的主体地位,具体表现为:人的复杂性与多样性被数字简化,人的真实需求被数字化标准遮蔽,人与人的信任关系被数字信任取代等。对此,未来社会工作的发展应明确数字技术作为工具的辅助性地位,重申社会工作的人文立场和使命,坚持“适宜数字化”的原则并为“人”的发展留下空间,建立数字技术评价机制,在数字技术与社会生活之间寻求平衡,积极拓展迈向后现代的社会工作艺术实践空间。Social work combines scientific and artistic aspects,and the two are generally in a state of opposition and balance.While digital technology empowers social work,it overly emphasizes the paradigm of scientism,leading to a certain degree of technological alienation,where technology transforms from a tool to a weapon against humans,deviating from the original intention and position of social work centered on people.Through analyzing the technological alienation in digital social work,it is found that the monitoring of power of service recipients,the de-professionalization of overall judgments,and the deviation caused by the detachment of digital review from the context collectively dissolve the subject status of“human beings”as service providers and beneficiaries.Specifically,this is manifested in the simplification of human complexity and diversity by digital standards,the masking of human real needs by digital standards,and the replacement of trust relationships between people by digital trust.In this regard,the future development of social work should clarify the auxiliary position of digital technology as a tool,reaffirm the humanistic stance and mission of social work,adhere to the principle of“suitable digitization”and leave space for the development of“human beings”,establish a digital technology evaluation mechanism,seek a balance between digital technology and social life,and actively expand the artistic practice space of social work towards postmodernism.

关 键 词：数字社会工作 科学主义 技术异化 人文重申 

分 类 号：C916[经济管理]