高校图书馆网站用户持续使用意愿影响因素研究  

Research on Infl uencing Factors of Users’Continuance Intention to Use University Library Websites

作　　者：彭小玉[1] 彭宝玉 Peng Xiaoyu;Peng Baoyu(Wuhan Donghu University Library,Wuhan 430212,China;Hubei Engineering University,Xiaogan 432000,China)

机构地区：[1]武汉东湖学院图书馆,武汉430212 [2]湖北工程学院,孝感432000

出　　处：《文献与数据学报》2025年第1期102-113,共12页Journal of Library and Data

基　　金：2023年湖北省图书馆学会学术项目一般课题“民办高校图书馆网站持续使用影响因素研究”(项目编号:stxh2023B12)的研究成果之一。

摘　　要：[目的/意义]深入探究高校图书馆网站用户持续使用意愿的影响因素,旨在为高校图书馆网站优化升级提供科学依据和有益参考,从而提升图书馆用户的满意度和忠诚度。[方法/过程]综合采用信息系统持续使用模型(ECM-ISC)、技术接受模型(TAM)及信息系统成功模型(D&M),构建高校图书馆网站用户持续使用意愿影响因素模型,设置关键影响因素研究假设,并采用问卷调查方法和结构方程模型进行实证研究。[结果/结论]实证结果表明,高校图书馆网站用户持续使用意愿的影响因素包括感知网站设计、感知网站功能、期望确认、感知有用性、感知易用性、满意度及使用习惯;高校图书馆网站需要在资源丰富性、信息更新及时性、用户使用指南准确性等方面进一步提升。[Purpose/Significance]This study delves into the influencing factors of users’continuance intention to use university library websites aims to provide scientific basis and useful references for optimizing and upgrading library websites,thereby enhancing the satisfaction and loyalty of library users.[Method/Process]By comprehensively adopting the Expectation Confirmation Model of IS Continuance Model(TAM),and D&M Information System Success Model theories were comprehensively adopted to construct a model of the influencing factors of users’continuance intention to use university library websites.Key influencing factor research hypotheses were set,and empirical research was conducted using questionnaire survey methods and structural equation modeling.[Result/Conclusion]Empirical results indicate that the influencing factors of users’willingness to continue using university library websites include perceived website design,perceived website functionality,expected confirmation,perceived usefulness,perceived ease of use,satisfaction,and habits;It is recommended that university library websites further improve their resource richness,timely information updates,and accuracy of user guides.

关 键 词：高校图书馆网站 用户持续使用意愿 影响因素 

分 类 号：G250[文化科学—图书馆学]