基于可视化低代码工具的财务共享系统答疑平台开发与应用  

Question and answering platform of financial sharing system based on visual low code tools

作　　者：费娜 王洋 张昀 FEI Na;WANG Yang;ZHANG Yun(Institute of Information Technology,China Railway Harbin Group Co.Ltd.,Harbin 150000,China;Financial Sharing Service Center,China Railway Harbin Group Co.Ltd.,Harbin 150000,China)

机构地区：[1]中国铁路哈尔滨局集团有限公司信息技术所,哈尔滨150000 [2]中国铁路哈尔滨局集团有限公司财务共享服务中心,哈尔滨150000

出　　处：《铁路计算机应用》2025年第4期77-81,共5页Railway Computer Application

摘　　要：针对财务共享系统推广中依靠传统点对点的电话沟通方式效率低、解答问题的效果差等问题,文章借助可视化低代码工具,开发了由答疑模块、统计分析模块及决策展示模块组成的财务共享系统答疑平台。以办公自动化(OA,Office Automation)系统为核心,搭建答疑模块,通过流程化设计实现“用户提问—问题分配—问题解答—答疑确认”闭环管理;结合帆软报表软件,基于Oracle数据库,开发统计分析模块,实现数据存储与交互;决策展示模块通过可视化大屏动态呈现问题处理效果。在中国铁路哈尔滨局集团有限公司试用结果表明,该平台日均处理问题500余条,相较于传统的客服热线,平均响应时间缩短60%,95%的问题首问即解,提升了用户体验,为财务共享服务中心的平稳运行提供了重要支撑。In response to the low efficiency and poor effectiveness in answering questions of traditional point-to-point telephone communication methods in promoting financial sharing systems,this paper developed a Question and Answering(Q&A)platform of financial sharing system consisting of a Q&A module,a statistical analysis module,and a decision display module using visual low code tools.The paper focused on the Office Automation(OA)system to build a Q&A module to implement closed-loop management of"user questioning,problem allocation,problem answering,and Q&A confirmation"through process oriented design,and combined Fansoft report software and developed a statistical analysis module based on Oracle database to implement data storage and interaction.The decision display module dynamically presented the problem-solving effect through a visual large screen.The trial results at China Railway Harbin Group Co.Ltd.show that the platform handles more than 500 problems per day.Compared with traditional customer service hotlines,the average response time is reduced by 60%,and 95%of problems are solved immediately upon first inquiry.It improves user experience and provides important support for the smooth operation of the financial shared service center.

关 键 词：财务共享系统 答疑平台 数据分析 可视化 闭环管理 

分 类 号：F530.68[经济管理—产业经济] TP39[自动化与计算机技术—计算机应用技术]