网络安全事件次生社会风险的演化机制及治理策略研究——以2023年末“滴滴崩了”事件为中心的考察  

Evolutionary Mechanisms and Governance Strategies for Secondary Social Risks Triggered by Cybersecurity Incidents:A Case Study of the"Didi Crash"Incident at the End of 2023

作　　者：马超 MA Chao(School of Humanities,Southwest Jiaotong University,Chengdu,Sichuan,611756,China)

机构地区：[1]西南交通大学人文学院,四川成都611756

出　　处：《西华大学学报(哲学社会科学版)》2025年第3期94-104,共11页Journal of Xihua University(Philosophy & Social Sciences)

基　　金：四川省哲学社会科学重点研究基地社会治理创新研究中心课题(项目编号:SHZLYB2307);四川省哲学社会科学重点实验室智慧应急管理重点实验室课题(项目编号:2023ZHYJGL-9)。

摘　　要：在数字中国的建设进程中,伴随着公众对各种网络设施设备的高度依赖,网络安全事件也愈加频发。文章以2023年末“滴滴崩了”事件为例研究发现,与公众日常生活深度绑定的网络应用程序出现故障不仅会给公众的日常生活带来极大的不便,而且还会衍生出社会恐慌、舆情危机、社会信任风险三类次生社会风险。其中,网络应用服务的中断与有效信息的缺失,容易触发社会恐慌风险;公众需求未满足与消极情绪的积聚,容易催生出舆情危机风险;社会围观的聚集与集体记忆的激活,容易诱发社会信任风险。在网络安全事件次生社会风险的治理进路方面,文章认为,就网络安全事件本体层面而言,可以通过建立健全网络安全管理制度、加快网络安全技术研发、建立数据安全防御体系、多维度筑牢网络安全屏障、提高员工的网络安全防范意识和技能等措施进行防范。就网络安全事件衍生风险层面而言,需要健全信息披露制度,以公开透明消弭社会恐慌;完善舆情监测制度,纾缓公众情绪平息舆情风险;建立动态响应制度,因势利导调控焦点议程。In the context of Digital China,increasing public reliance on cyber infrastructure and devices has led to a surge in cy-bersecurity incidents.Taking the"Didi Crash"incident at the end of 2023 as a case study,this research demonstrates that malfunctions in essential internet applications not only disrupt daily life significantly but also trigger three secondary social risks:social panic,pub-lic opinion crises,and the erosion of social trust.Specifically,the disruption of internet services,coupled with a scarcity of reliable in-formation,can rapidly induce social panic;unmet public expectations and the accumulation of negative sentiments may give rise to crises in public opinion;and the convergence of online onlookers,reinforced by collective memory,can ultimately undermine social trust.To address these risks,the study proposes a two-pronged governance strategy.At the level of cybersecurity incidents,preventive measures include establishing and refining comprehensive cybersecurity management systems,expediting the development of ad-vanced cybersecurity technologies,constructing robust data security defenses,and reinforcing cybersecurity across multiple dimen-sions while enhancing employee awareness and proficiency in risk prevention.For the secondary risks,the strategy emphasizes the need to improve information disclosure protocols to alleviate social panic through greater transparency,to strengthen public opinion monitor-ing systems to moderate public sentiment and defuse opinion crises,and to develop dynamic response mechanisms to effectively guide and regulate public discourse.

关 键 词：网络安全事件 次生社会风险 演化机制 数字治理 数据安全 

分 类 号：G206[文化科学—传播学] C912[经济管理]