儿科“互联网+”门诊使用频次差异的影响因素研究——基于高频与低频使用者的比较分析  

Research on Factors Influencing the Utilization Frequency of Pediatric Telemedicine Outpatient Services:Based Comparative Analysis of High-Frequency and Low-Frequency Users

作　　者：初平 杨慧[1] 吕慧 梁頔 倪鑫[1] 郭永丽[1] Chu Ping;Yang Hui;LüHui(National Center for Children’s Health/Beijing Children’s Hospital Affiliated to Capital Medical University,Beijing,100045,China;不详)

机构地区：[1]国家儿童医学中心·首都医科大学附属北京儿童医院,北京100045

出　　处：《中国医院管理》2025年第5期67-72,共6页Chinese Hospital Management

基　　金：北京社会科学基金项目(23GLC050);首都医科大学附属北京儿童医院管理课题项目(YGL2023001)。

摘　　要：目的探索儿科“互联网+”门诊高频使用者特征并分析影响儿科“互联网+”门诊使用频次差异的相关因素,为进一步推广儿科“互联网+”门诊服务提供理论依据。方法采取横断面调查研究方法随机抽取197名患者家长进行电话问卷调查,按其使用频次将其分为高频和低频使用者。采用Mann-Whitney U检验和χ^(2)检验或Fisher确切概率法进行单因素分析,采用多元logistic回归模型分析儿科“互联网+”门诊使用频次差异的独立影响因素。结果共完成165份有效问卷的调查,高频使用者中,京外省份比例高于低频使用者,信息整体知晓水平优于低频使用者,满意度整体评价优于低频使用者,认为比线下诊疗更优质的比例高于低频使用者,消化科就诊比例高于低频使用者。结论儿科医疗机构需加强平台的宣传力度、提升服务质量,通过优化技术手段提升用户体验,进一步推广互联网门诊服务,拓展其在儿童健康管理中的应用潜力。Objective To explore the characteristics of high-frequency users of pediatric telemedicine outpatient services and analyze the factors influencing the frequency of use,providing theoretical support for the promotion and broader application of pediatric telemedicine outpatient services.Methods 197 parents of patients were randomly selected for telephone questionnaire survey by cross-sectional research method,and were divided into high frequency and low frequency users according to their frequency of use.Based on annual usage frequency,participants were divided into high-frequency and low-frequency groups.Mann-Whitney U test andχ^(2)test or Fisher exact probability method were used for univariate analysis,and multiple logistic regression model was used to analyze the independent influencing factors of the difference in the frequency of pediatric outpatient telemedicine use.Results A total of 165 questionnaires were completed.Among high-frequency users,the proportion of provinces outside Beijing was higher than that of low-frequency users,the overall knowledge level of information was better than that of low-frequency users,the overall satisfaction evaluation was better than that of low-frequency users,and the proportion of gastroenterology patients was higher than that of low-frequency users.Conclusion Pediatric medical institutions need to strengthen the publicity of the platform,improve service quality,improve user experience by optimizing technical means,further promote Internet outpatient services,and expand its application potential in children’s health management.

关 键 词：“互联网+”门诊 儿科 使用频次 影响因素 

分 类 号：R197.323.1[医药卫生—卫生事业管理]