零工经济环境下众包工人的隐私顾虑与保护——以外卖骑手为例  

Crowd Workers’Privacy Concerns and Protection in the Gig Economy:A Case Study of Food Delivery Riders in China

作　　者：叶宇翔 夏汇川[1] YE Yuxiang;XIA Huichuan(Department of Information Management,Peking University,Beijing,100871)

机构地区：[1]北京大学信息管理系,北京100871

出　　处：《图书情报知识》2025年第2期83-93,共11页Documentation,Information & Knowledge

基　　金：北京市社会科学基金青年项目“社会行为科学伦理规范构建研究”(22ZXC008)的研究成果之一。

摘　　要：[目的/意义]以外卖骑手为例,探究零工经济环境下众包工人的隐私顾虑及其保护措施,阐明隐私保护惠及众包工人这一相对弱势群体的重要性。[研究设计/方法]采用问卷调查方法,评估个人信息收集、感知监视、感知侵入等多个维度上外卖骑手的隐私顾虑,并提出相应保护措施。[结论/发现]外卖骑手表达诸多隐私顾虑且大多经历过隐私泄露,但对外卖平台的数据收集与《个人信息保护法》的感知不足。[创新/价值]揭示零工经济环境下外卖骑手隐私顾虑与其对于《个人信息保护法》认知之间的复杂关系,强调隐私保护政策制定需采取多样化策略,提出零工经济相关隐私用户研究不宜局限在消费者层面而需关注一些易被忽视的弱势群体。[Purpose/Significance]This study aims to investigate food delivery riders'privacy concerns and protection in China,manifesting the significance of privacy protection for under-represented crowd workers in the gig economy,a relatively vulnerable group.[Design/Methodology]This study has employed a questionnaire survey to assess Chinese food delivery riders'privacy concerns in multiple dimensions,such as information collection,perceived surveillance,and perceived intrusion,and proposed corresponding protection measures.[Findings/Conclusion]Chinese food delivery riders expressed numerous privacy concerns and many experienced privacy divulgences.Still,their awareness of the platform's data collection and the Personal Information Protection Law(PIPL)was insufficient.[Originality/Value]This paper revealed the complex correlations between the privacy concerns of Chinese food delivery riders in the gig economy and their knowledge about PIPL,highlighted that privacy protection law should be diverse and specific,and proposed that research on privacy user in gig economy should extend from consumer-oriented perspectives to cover some under-represented groups that are prone to be overlooked.

关 键 词：零工经济 外卖骑手 隐私保护 隐私顾虑 《个人信息保护法》 

分 类 号：G251.2[文化科学—图书馆学]