国际互联网技术与旅游业企业过程重组  

Internet technology promoting business process reengineering in tourism industry

作　　者：杜文才[1] 王康寿[1] 郑尚魁[1] 林尤舜[1] 形孔多[1] 

机构地区：[1]海南大学旅游学院,海南海口570228

出　　处：《云南师范大学学报（自然科学版）》2003年第1期57-64,共8页Journal of Yunnan Normal University:Natural Sciences Edition

摘　　要：信息技术、互联网、通讯技术的发展引起了整个旅游业的一场革命 ,正在深刻地改变着旅游业的经营、管理和运作模式。网络技术的出现则恰好给旅游业的加速发展、企业过程重组带来了新的机遇。文章集中分析了旅游业的信息特征、信息技术、互联网技术引起的旅游业的经营环境变化 ,提出了旅游服务供应链管理的概念。在此基础上 ,结合英特网技术在旅游业的功能 ,提出了旅游业的企业过程重组 。The development of IT, the Internet, and telecommunication technologies has brought a revolution in the whole tourism industry. It is changing traditional management and operation processes in tourism sector. The emerge of the Internet and the Web technologies offers an opportunity for conducting Business Process Reengineering(BPR) in tourism industry in order to accelerate development of tourism industry. This paper first examines the information characteristics of products and services in tourism sector, next, investigates the changes in distribution and marketing environments in tourism industry by the application of the Internet technologies, and then presents the concepts of Tourism Services Supply Chain Management(TSSCM), finally, explores BPR and establishes 'Virtual Tourism Enterprises' based on the functionality of E-tourism.

关 键 词：旅游业 英特网 互联网 电子旅游 旅游服务供应链管理 企业过程重组 虚拟旅游公司 

分 类 号：F590.65[经济管理—旅游管理] TP393.4[经济管理—产业经济]