急诊入院流程重组研究  

Study of the improved process of being hospitalized for emergency call

作　　者：周春霞[1] 周桂娟[1] 盛琪[1] 崔红[1] 谭承雯[1] 

机构地区：[1]东台市人民医院,江苏东台224200

出　　处：《护理管理杂志》2003年第1期17-18,共2页Journal of Nursing Administration

摘　　要：目的:优化现有急诊入院流程、改善流程服务,建立一条优质、高效、快捷的急诊入院流程,提高急诊病人满意度。方法:制定“急诊入院流程时间表”调查常见急诊病人入院流程各环节耗费时间。调查结果:收费及检查时间过长;办理入院手续时间过长;住院医师开出有效医嘱时间过长;不必要的重复如划价、审批急诊入院押金也增加了急诊入院流程时问。结论:针对问题,提出10项干预措施,着力解决瓶颈问题。Objective: To build an excellent, effective and convenient process of being hospitalized for emergency call so as to raise the satisfactory degree of emergency cases through improving the process. Method: 'A Process Time Table' of being admitted to hospital for the emergency call was formulated to identify the time spent on the process of the different kinds of common diseases such as skill injury, fracture, blood vessels of brain and heart. Result: Firstly, too much time was spent on the collecting fee and examination. Secondly , too much time was spent on being admitten to hospital. Thirdly, too much time was taken for the doctors to write out effective prescriptions. And there were some unnecessary repetitions e. g. fixing the price of the prescriptions. Conclusion:Ten steps are carried out to solve the problems.

关 键 词：急诊 入院流程 调查 流程重组 

分 类 号：R459.7[医药卫生—急诊医学]