网上意见箱——沟通读者的桥梁  

The suggestion box on the net──the bridge to intercourse with readers

作　　者：胡幼花[1] 

机构地区：[1]宁波大学图书馆

出　　处：《图书馆学研究》2003年第1期94-95,100,共3页Research on Library Science

摘　　要：图书馆开通网上意见箱 ,虚心听取读者各方面的建议 ,针对读者意见 ,深入研究 ,认真改正 ,既使读者满意 ,提高了服务水平 ,又树立了图书馆的良好形象 ,获得了办馆效益。The library open the suggestion box on the net, listen to the suggestions from the readers of every aspect with an open mind ,treat the readers' ideas in a right way, go deep to the opinions , correct them in earnest , so that it can not only satisfy the readers and improve the service level but also set up a good image of the library, and gain the benefit of the library to the full extent.

关 键 词：图书馆 网上意见箱 读者意见 读者服务工作 

分 类 号：G252[文化科学—图书馆学]